Bob's Discount Furniture and Mattress Store — Local services in Louisville

Went and purchased a new bedroom furniture set also wanted to throw in a recliner it was explained thru bobs furniture to us that they just drop the furniture off to the first available room if they're not putting it together or assembling it with their team which is okay I'll assemble it myself but when I asked if they could carry the recliner downstairs and carry the old recliner upstairs I was told that couldn't be done so we decided NOT to purchase a recliner with Bob's furniture FAR TOO COMPLICATED if you do not want to carry the furniture down to the area one item that I need then I don't need to purchase any more furniture from you just my thoughts have a great day!! hey bob we went to another furniture store today and purchased not one but Two brand new recliner chairs and another new bedroom suit for our upstairs med size bedroom and we still have a small bedroom and a large bedroom to furnish with new furniture also will be doing that next month I just thought it was fair to let you know that we spent almost $4,000 today and I would say another $3,000 on the other two bedrooms hey Bob just letting you know that $7,000 that your company could have had from One customer if you would have just wanted to deliver and set downstairs one recliner chair I guess what I'm saying is live and learn just imagine how many customers you lose by doing what you did to us just saying sometimes when you think you've got the best service and you do the best it's not good enough for some customers just thought I needed to let you know that have a great day and happy furniture this furniture store not only beat your price but they delivered it the next day and didn't do nothing except put the furniture exactly where we asked them to put it and haul away the old stuff $7,000 sorry Bob maybe next time???? I really think if you listened to your customers they would be return customers your recliner delivery policy not only lost you $7,000 but it also cost you a very loyal set of customers me and my wife they've been married for 36 years and we are always very very adamant on passing the word on to our friend's neighbors and other people around us it helps when you can share your story and it's true so they can make the choice for themselves when it comes time for your friends or family members to go buy we will NOT recommend a place that treated US like you did! REMEMBER BOB A CLEARANCE RECLINER YOU HAD FOR 300 THAT DAY AND COULD HAVE BEEN INCLUDED WITH OUR SALE YOUR EMPLOYEES CONVINCED US WE DIDNT NEED A RECLINER FROM BOBS WE NEEDED QUALITY CUSTOMER SERVICE AND A REVIEW FOLLOW UP FROM BOBS BOBS RESPONSE WAS ZERO NOTTA NONE JUST ANOTHER mediocre FURNITURE COMPANY THAT OFFERS NOTHING OVER AND ABOVE therefore you have my well-earned and well-deserved...

I went into the store located on the Outer Loop on January 17, 2021 and placed an order for a couch and a recliner. I paid for my purchase and I was told it would be delivered on January 30, 2021. I called the store on January 29, 2021 to ask about the schedule and was told, you are not on the schedule until February 10th. I told the lady that was not what I was told and I had already gotten rid of my old furniture to make room for the new. The lady told me the manufacture had a delay. That is totally understandable and I ask why I not notified of the change in delivery dates? The women kept talking, telling me this was not their fault and would not let me ask why was I not notified about the change. I ask to speak to Emily whom sold me the furniture and Emily told me to give her 10-15 minutes to look into it and she would call me back. Two hours later I had not received a call. I called the store back and got a customer care rep in another location who tried to contact the store and after holding for 15 minutes was told she sent a message to the store I had purchased from. An hour later I called back and somehow got a sales person in Pennsylvania a gentleman named Peter who tried to help. Peter had me on hold for 20 minutes and told me he sent an email to the store and he was sure they would contact me back within 24 hours. It has been two days and no one has called me. When you try to call into the store it is a terrible experience trying to get through. I just called back and went through the vortex of getting a rep on the phone. I spoke with Kim who told me I was scheduled for February 10, 2021. Kim had little to say about my experience and when I ask if a manager would call me? Kim said, “I think they will, we are very busy but I will send a massage”. I told Kim that I was worried about having issues with the warranty of the product if this is how they handle customer service and Kim told me the warranty is not through Bob’s that may be a good or bad thing, I am not sure. I hope this issue can be resolved. I will gladly update this when there is something to update. As of now I cannot recommend shopping here.

Update: I got my furniture and I do love it. The delivery process needs work. I have had my furniture for three months and so...

UPDATE: We’ve had our couch now for six months and it’s absolutely fallen apart with normal wear. However, this time around customer service has been spot on and admitted we must have gotten a dud. Bob’s replaced our couch with a new style no questions asked and we’re grateful for them. The initial power cord issue was resolved and the staff this time around has been very helpful.

We have had nothing but problems since ordering from here. The sales associates and staff in store are very nice and polite, and that is the only upside to ordering from bob’s discount furniture. We ordered our couch in May, and were given an estimated arrival of early August. This was pushed back several times. We finally received the couch on October 6. The delivery went fine, however we paid $100 for the “white glove delivery” which was supposed to include set up. The delivery guys inform us that they don’t have the power cord for the couch and we’ll have to contact customer device. The main reason we purchased our couch was its electric reclining features! We contacted customer service and they said they would send the cord in a week. A week rolls around, and no cord. We contact customer service again. They say “oh sorry the last associate didn’t send it out, we’ll send it now! It’ll be there in a week!” We finally receive a package from customer service and it’s THE WRONG CORD. So, we call customer service yet again. The lady on the phone was nice but extremely confused. After 40+ minutes of talking to her, said she got the correct part sent, and it will be there in a week, call back Tuesday for a tracking number. We call back Tuesday and no one has any idea what we are talking about and no cord has been ordered. It’s finally straightened out, and they say it is on the way. We received an email today stating that the cord is on back order and we won’t receive it until DECEMBER at earliest. This has been an absolute nightmare to deal with, save your money for another...