Clothes Mentor Louisville, KY (Taylorsville) — Local services in Louisville

The staff is very uninformed and the manager is rude. Probably shouldn’t be working with the public.Will never return to this store. There’s too many choices of pleasant places to shop (Sassy fox consignment is so incredible that I’m not missing out by choosing other places). They under pay for designer brands then make insulting comments about nice clean clothes.This place is full of bullies and was once well managed. It used to be a place where the employees were kind and would remember you because I used to go in there at least once a week. I miss the people who used to work there, because they were well trained and on top of things. It’s a shame that the management is so disrespectful to its customers. I once sold a Louis Vuitton purse as well as several other high end clothes (brands like Tory Burch, lululemon, Lilly Pulitzer, vineyard vines, Kate spade, etc.) and came home with $115! It was pretty insulting, considering that I actually bought that Louis from them just a few months prior. I asked if I could know what the Louis Vuitton purse was being sold for and they said that they couldn’t tell and that it’s a take the amount or leave type of place. I saw some of my things that I sold to them posted on social media and they were priced at quite a substantial amount. I really felt taken advantage of because of that. Of course, I’m not the only one on here talking about how disrespectful they are and how they underpay for items. What a racket! Then to add insult to injury they’re so rude in the process. I’ve worked with the public for many years and I’ve never talked to anyone like they...

I brought in several name brand garments, which were less than a year old, dry cleaned and laundered. Some of the garments had price tags still attached because they had not been worn. After turning in my clothes at the front counter to the obviously token African American employee, I looked around for about 5 minutes. I was then called to the back, and was glared at by an associate who was wearing her racism like a ski mask and hanging out with apparently nothing to do while she is at work. Another associate, presumably the one that had called me back, clearly had not even opened the bin that I brought the clothes in, and proceeded to tell me that there was a musky odor coming from my dry cleaned, laundered, and new clothing. She then told me to go launder them and bring them back. Her 'nasty nice' attitude and false statements about my clothing made me angry because I knew that my clothing was clean. However, I maintained my calm, and did not dignify this offal with a response. The objection that she and her racist establishment had to my clothing had nothing to do with the clothing. It was my ethnicity. It is a shame that people like this are allowed to deal with the public, and continue to force their ignorance...

I took a large amount of items in to sell today and true they didn't buy much, but I did receive a fair price for what they did take. I believe that's just the nature of selling used clothes, not everything is good for resale no matter how nice it is. I recommend calling first to make sure they will accept what you are bringing. For example, today they were not taking skirts or dresses of any kind because their inventory is already too full and they simply didn't have the space. The staff was VERY nice and helpful. I read the negative reviews about how other customers were treated at this location in the past and that simply is not the case any longer. The store is under newer management so maybe that fixed the problem. I couldn't be more pleased with the customer service, these ladies are tops! I think what's best about Clothes Mentor is the deals. The prices were extremely reasonable and the selection was fantastic! I will go there from now on before I ever shop brand new...