Kroger — Local services in Louisville

Management encourages violence against patrons.

I have alerted Kroger to the issue and have received no follow-up or apology. it’s been over a month and nothing has been done. Since they have refused to do anything about the matter, I need to let people know for their own safety.

From the evening of September 8

“This evening, I had to do some last-minute shopping. I arrived at the store 15 minutes before closing and quickly grabbed my items. By five minutes before closing, I had the last item I needed in hand. As I was about to place it in my basket, the security guard—armored and presumably armed—approached me to remind me of the time. I acknowledged him and informed him that I was on my way to check out. His response, however, was to threaten to escort me off the premises. I was calm and direct, so such an escalation felt entirely unnecessary.

I don’t tolerate fools and do not suffer pointless provocation. I calmly put my basket down, walked to the front, and informed the person managing the self-checkout about how the security guard had treated me. The situation worsened as I was leaving—shockingly, the guard had the audacity to follow me out of the store, trying to get my attention.

Not only did he attempt to escalate a simple situation right before I was about to check out, but he also continued his intimidation outside the store.

This is my neighborhood Kroger, where my family has shopped for years. We easily spend thousands of dollars there annually, and I even have my prescriptions filled at this location.

Normally, I’d let this type of encounter slide—no one wants to deal with a lingering customer at the end of the day. But for someone in a position of authority, with the potential to physically confront me, this behavior is unacceptable.

Unless something is done to address this, my family will no longer be patronizing your stores. If we have to drive 10 minutes out of our way and spend a bit more elsewhere to preserve our dignity and peace of mind, so be it.

What will kroger do to make...

I tried to get my prescription filled this evening and was told by Kennette, pharmacy tech (and who happens to be a mentor btw according to her name badge) that it wouldn't be filled tonight, there were too many prescriptions from this morning that needed filled. This was approximately 6:30pm when I arrived with my prescription and there was NOBODY there waiting to get their prescriptions. NOBODY. I pointed that out and was still told that they wouldn't fill it tonight. As a former pharmacy tech I know how long it takes to process and fill a prescription, less than 15 minutes start to finish. Customer service has gotten so poor within the last few years. When I was a pharmacy tech, if we had told a customer that we would have gotten written up and rightfully so. Granted I'm not going to die from not getting the prescription filled it's only prednisone, but would have hopefully started helping the problem sooner rather than later. I also know that I'm not special or different than any other customer, however when your business is CUSTOMER SERVICE that's what should be given.

I get my regular medicine at that same store and I can say that I will be switching to a pharmacy that isn't Kroger. Not saying that as a threat or because I think I'm special, and I know what little money I spend at the pharmacy won't matter to their bottom line, but I don't have to shop somewhere that has such disregard for their customers.

Just an update: I took the prescription to a different pharmacy Friday. It was a completely new pharmacy to me, Cox's Pharmacy off Manslick Rd. I wasn't in their system, so had to be added. From start to finish, the whole process took 7 minutes! That is customer service. So I'll be transferring my prescriptions to them, since my office is right across the road from them. If Kroger would have done their job, it would have taken less than 5 minutes. It truly is a shame what customer service has come to these days. So glad I found Cox's Pharmacy. They know what customer is and they...

Today, I purchased flowers from this Kroger. Tiffany was the florist on duty. I selected the flowers that I wanted her assistance in making a bouquet with. Unlike any other Kroger I've used in the past, she advised me that there would be a $10 charge to create a bouquet. This is in addition to the flowers, greenery, and vase that I was also purchasing. In contrast, Whole Foods (and other Kroger locations!) arranges floral bouquets at no charge. The arrangement did not end up looking like anything to rave over, lemme tell ya! Tiffany was not a joy to work with, as she did not smile nor did exchange pleasantries. She did not say anything kind or friendly. Her demeanor was as dry as a bone smh she did not say thank you, have a great day, or anything as she took my payment and gave me my finished product. It was more of the vibe of an unspoken "good riddence" as our time together ended. It was as if she wasn't in the mood to work with me to create my bouquet or perhaps she felt like I was asking for too much. What was most offensive beyond the things I've explained above, is that she did not ask me if I had more shopping to do, etc. like most do. Instead, without asking me first, she rang me up and made me pay right then and there. Fortunately, I didn't have any additional shopping to do, so I went ahead and paid her. But it was seemingly the notion that she didn't trust that I would pay for the bouquet if she sent me with it to do at the regular checkout lanes. Was this because I'm an African American female?? As soon as I got in my vehicle, I called multiple times to ask for a store manager and was on hold for quite some time before the hold music stopped and a busy signal. After calling multiple times to no avail, I will now reach out to corporate to file...