Heine Brothers Coffee - Hikes Point — Restaurant in Louisville

Thank you, I already went back with a thermos, to bypass this problem and am glad to hear that you are improving and expect I will return almost every day, Thanks.

I don't mind paying extra for another cup, but they only give you .15c off if you bring your own cup, but .50c extra if you need a second cup.

I bought a large cup of coffee and asked for an extra cup, and was charged 50 extra, I told them Starbucks does not charge for an extra cup and none of the other Heine Brothers location or employees charged that, she said she was the manager, and they were doing it wrong. I usually leave a 2.00 tip, one in the tip jar, and one on the receipt, I left the receipt and saved .50 actually. (7:15 pm May 13, 2017 Hikes Point Store Total $3:45 plus a 1.00 tip I paid...

I visit Heine brothers at least 2 times a week. This time I was very disappointed. I have always ordered the same (CARAMELA). It might be silly my complaints but if you pay 6 dollars (tip included) for a coffee it might be really good. From the temperature of the milk, design of your coffee and customer service otherwise I can go myself to a gas station and make my a coffee myself. It was my first time at this location though. I always visit Saint Matthew's location on Shelbyville road. Please pay attention to details. Before I used to be a customer of Starbucks and the reason I switched to you guys is the quality of coffee and attention to details. Plase don't change. I still believe you are a great coffee shop...

When I moved to Louisville I was really excited about the Heine Brother’s organic and fair-trade branding. Unfortunately, after learning a little bit about their employment practices, I will not be patronizing their businesses.

Fair-trade is not philosophy that you can claim to espouse when you do not even pay your employees a livable wage. When you claim that giving them free coffee is a part of their earnings, when you do not schedule breaks, and work them the maximum amount of hours, just short of 40 hours a week, in order to maximize profits without giving them access to benefits of full time employment. It’s an absurd and shameful way to...