lululemon — Local services in Louisville

The last couple of times I’ve been in, I’ve felt pressured and rushed. I simply said I was looking around but thanks (I was looking at several things and preferred no assistance). Every time I looked at something, the same person asked if I wanted a fitting room, in which I ended up saying not yet SEVERAL TIMES. Once I asked for a fitting room, I felt so rushed to try on things. The lady who gave me my room called my name out every 30 seconds like I was a kid on a toilet learning to potty train, asking if everything was okay. I think in a matter of 5 min she called my name at least 5 times. Maybe some people like this level of attention, but some of us simply want to shop in peace and don’t need a rep rushing us to make a purchase/choice. These are $100+ leggings and the return experience is horrible, so yea, I want to take my time making the right choice. Please teach your reps to leave people alone when they ask… I felt so pressured, I probably...

My husband and I were going into LuLu Lemon to see a retail specialist who helped my husband pick out my clothes for Christmas he purchased me to tell her thank you for the outfits! We were excited to find her and asked a woman (not busy; older white lady with black hair) if the person was there and in a rude and loud way she said, “we can’t give you that information.” And left us there awkwardly. The way she stated that was as if we had no business being there and said it in the most unnecessary and unwelcoming way possible. Even the people shopping heard her and were off put by her response. It’s been an annual thing for him to purchase outfits for me during this season but I think moving forward we will go to a different brand such as Alo. My husband thinks we were being profiled (I am white and he is black) but either way we refuse to give this brand anymore money after being...

I am a new customer to lululemon and I’ve made two very large purchases as the Oxmoor Mall. One pair of pants needed to be altered so they said they would ship them since I live two hours away. The person imputing the order added my email wrong and the cashier didn’t want to change it and said it would be fine since they ship them to my house. I was supposed to receive them on a week and it’s been 3 weeks so I called customer service and they said I had to call the store directly. I’ve called the store at least 10 times and left voicemails and emailed and I can’t get a person. I don’t see how it’s possible that a store that sells high end, very pricy clothing does not provide any customer service. They already...