Office Depot — Local services in Loveland

Shelby, Shelby, Shelby.

The "S" in Shelby certainly doesn't stand for "Service," "Smile," "Satisfactory," or "Sales." These are the facts and only the facts, so that you can induce your own conclusion.

As a part of my charity work, every year I make gift backs for the Suicide Prevention Hotline, I came to Office Depot to print out and laminate Affirmation cards. I waited while they were no customers at the printer desk for 5 minutes while Shelby stood there, aware of my presence, but apparently doing some chores or other work. I watched her turn and walk away from me to the other side of the printer desk, where she greeted a new customer who had just arrived. I watched her greet the new customer, so I stepped behind that one and "waited my turn." (In this location, she'd have to grasp that I'm also customer, right?). After another 3 minutes passes, that customer leaves, and I step up to the counter, hopeful that I would get assistance this time. I set the example set of cards down to demonstrate what I need. As I reach for my phone to show her the printouts that I need, she invites the next customer up, effectively dismissing me, just as file pops up. I tell her, "I've been waiting for 10 minutes for you to assist me. I was here before the customer you just helped and these 3 customers who just showed up behind me. I'll leave and come back when they are gone." I leave the store and come back 10 minutes later. 8.It's empty. I approach her and ask if she "had time to attend to my request now that she wasn't so overwhelmed with customers?" No answer. No smile. No apology. She looked away in evasion. I explained to her that I need these two files printed, cut, and laminated. I asked for the email address. She pointed blankly to the desk with the address on it. Given her demonstrated lack of verbal communication, I adjusted the instructions in my email, making them *extremely clear so she wouldn't get confused (see email below). She goes to her computer, looks at it, and tells me its not here yet. (I double check the email address. It was sent correctly). "I expected as much given the circumstance. I'll wait." I wait for 30 minutes in an empty store while she goes about her business, forgetting I'm there until I catch her attention, just staring...waiting...for her...to complete her assistance. She goes to the computer, "it's here." She looks up and asks if meant to complain about another customer service provider in the email, one that she hoped I had talked to before she arrived. "No, I said. "That was a detail I left for your manager, who, like I said, am hoping executes these projects." She asked, "What you wrote about the person being inept?" I said "yes, that was my judgment of our encounter, from start to finish." (It was a single line in the email) She told me she that she is not going to do the job and asked me to leave because I was rude. Frustrated, but not surprised, I said, "You've been rude and incompetent the last 45 minutes, 40 of which I should have been at dinner with my coworker." She threatened to call the police. I asked for her name--Shelby--and then I left. At the car, I realized I left her with my example card deck, so I went back in to retrieve. Unsurprisingly, she misplaced it, so she couldn't give it to me. I said, "this one is for the books" and I snapped a picture of her (specifically for this review, and my letter to corporate--to build context.) She threatened to call the police...again. I said, "wonderful, because now you're withholding my property. I'll send my coworker to retrieve it." 10 minutes later, my coworker goes into the store, requesting the sample card deck I left in Shelby's care. Shelby was no help---again. So my coworker spoke to the manager. While the manager reviewed the tapes, Shelby "found" the cards. The end of an unnecessarily painful, slow, and insulting non-customer service experience from Office Depot.

It's FedEx from now forward.

Shelby,...

Was in this store on April 7, 2025 and was helped by a nice lady who picked out an "X2 Power" Dual Port Charger. I paid $34 or so for it. Got it home and it was completely non functional. Took it back to the store on April 11 for exchange or refund. Clerk took the item, scanned it and told with a bit of "tone" that this item was never sold buy that store. I told her that was not true and she scanned the item and it did not register on her computer screen. So, with "tone" she said..."...doesn't come up, we did not sell it to you." I did not keep the $134 store receipt.

Fact is I did indeed buy it in that store. When checking out, the clerk could not scan it so he manually entered some number into his register, sale was completed and I left.

I got scammed by this store and the clerk showed no interest in trying to find out why I had been able to purchse this item in the store. She could only believe her computer screen. We had words and she bailed and called the cops. She lied to the police dispartcher about my behavior.... Cops were annoyed.

This is sitatuation is an example of why Amazon has done so well. They don't want me back at the store and that seems to be fine with me.

Added note to "Becky" who asked me to supply additional info regarding this encounter. So, "Becky" ..... no, you already have all the info you need to react to this incident.... You could react...IF you really wanted to....seems you do not care to address the issue. You are simply doing some "level of minium" and are not at all interested in customer service or satisfaction.

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I’ve never had a problem before today at this office depot. Everybody has seemed helpful. But, I went in there on my lunch break to print five things and the lady at the print and copy seem to think that I was in her way or not worth helping. She sent me over to the self-serve kiosk without even asking if I would like to use it or if I would prefer her help. I would’ve preferred her help. Call me old school, but isn’t that what they’re paid for? She was very rude about it, I had to ask exactly what I needed to do and she barely looked up from whatever I’m sure was a very important task she was doing. It didn’t work for me because I needed to pay cash. What a waste of my time. I gave them three stars because I’ve never had a problem before but...