T.J. Maxx — Local services in Lower Southampton Township

This tj maxx is horrible. The manager or store coordinator whatever she is. I think her name was ishinori. We stopped by after going to well Fargo and I found a dog bed on sale. I went to cashier to buy it with a shirt my sister wants to buy. I wasn’t even paying attention to the cashier ishinori she kept saying something $40. I thought it was the total I have to pay. But no she ripped off the sale price of the dog bed $24 and said that’s the wrong price that another customer must have tacked on. The dog bed was $40 she said. But how did she know? She didn’t price check she didn’t go find a similar item. She just ripped off the red tag and the original white tag ($29.99) and said a customer must have tack on the wrong price. She’s obviously saying we did it, that we tack on the wrong price from another dog bed onto this one. Ridiculous it’s obviously not me I know I didn’t do it. If another customer did put on the wrong price, why would they leave the dog bed behind? And not try to get it themselves? What’s possible is that that was the last item of its kind and it lost its original price. A store associate used a similar item as the price just to have a barcode and marked down the price to get rid of it (last Saturday a store manager from Marshall did just that. A dawn comforter lost it’s price tag. I said I found it at the sales aisle and he went to find a similar item which was the queen size and took the queen size barcode and pricing and gave me a mark down for the king size comforter I found.). It’s an old dog bed that’s yellow and dirty. I’m pretty sure whoever marked it down wanted to get rid of it. Horrible store blaming their own customers of cheating and theft.

The same thing happened at this store a few years ago with a jacket my sister liked. An associate said the sales price was incorrectly marked and said that they can’t find the right price and WOULD NOT sell the item to my sister. My sister left her contact number so they can call her when they find the correct price for the jacket. A week passed we went back to ask about it. All the store associates said they have no idea about what we were talking about and the jacket was no where to be found. Horrible associates they are the liars and they blame their customers. That was the first time a tj maxx refused to sell an item on the floor.

This store need to hire better people who don’t treat their...

This store needs to train their managers to behave themselves like civilized and professional people. I was embarrassed FOR the store as I was seeing how this manager handled a customer's issue.

I was a customer in line today (11/24/23) at approximately 4:30pm, and I was a witness to the atrocious and unprofessional attitude/demeanor of the manager on duty (Julie or Judy, not sure). It is an understatement to say that she was horribly rude to the customers in line before me. The store cashier appeared to have made a mistake when a purchase was made by these customers. It happens, but it is also certainly not the customer's fault. This manager was yelling at these customers (who made it clear that they did not want to return the item and were rightfully upset), which was heard throughout the entire (busy) store, and ultimately forced them to return the item to pay the correct price (approx. $15 difference). The customers clearly did not want to return it but this manager laughed in the customer's face and was yelling/talking down to them. After the customers left very upset, she proceeded to talk about them to other store employees and laughing.

The entire store (which was packed with customers) was watching this.

No customer service or basic manners whatsoever.

I hope this is remediated with proper training because this is completely unacceptable and quite...

I’m writing to share a negative experience I had while visiting one of your stores. I went in recently to browse for clothes and headed to the fitting room to try on a few items. There were three employees nearby, but none offered assistance or acknowledged me as I waited. After standing there patiently, I asked if I should just go in, and one of the workers responded in a frustrated tone, telling me to put the clothes on a rack. As someone who isn’t familiar with that policy, I replied that I was trying to try them on. The employee then said, “It’s so the cameras can see it so you don’t steal.” That response was shocking and made me feel extremely uncomfortable. Even if that is your store’s policy, the message could have been communicated in a more respectful and professional way—something like, “We ask customers to place clothes here before trying them on for inventory and security purposes.” That would have been completely understandable. The way it was said felt accusatory and made me question whether I was being profiled. No one deserves to be made to feel like a suspect for simply wanting to try on clothes. I left the store feeling disrespected and unwelcome. I hope you take this feedback seriously and speak to your staff about the importance of clear, respectful communication with all customers. Everyone deserves to feel safe and valued when shopping in...