Michaels — Local services in Lynchburg

I got to the store late today because I had to wait a while for another store pickup. I marked that I was on my way and that I was there but then I noticed it said curbside was done at 6 and it was 6:59. I called the store and a young lady answered the phone I told her that I was here to pick up an order and asked if I should just come inside to pick it up. She advised they were closing in a minute and asked if was I close. Not even thinking about reduced hours during this pandemic or knowing they closed at 7 I told her I was in the parking lot. She was nice enough to pull up and process my pick up at closing. As I approached another gentleman kindly told me they were closing and I told him I was on the phone with someone in the store. He was kind and made sure I knew my pick up order was coming and politely asked me to wait outside then brought it out to me. They didn't have to do that but they did and they have no idea how helpful they were. I own a small business and needed those canvases for an order. I have been experiencing vehicle issues and would not be able to come tomorrow morning because my husband would have my car since I was off. I didn't have to say any of that they were kind and helpful which is nice during these crazy times. I wish I remembered their names so they could be recognized for their efforts. I work in retail and I know when closing time comes systems are being shut down and employees are preparing to go home to their families so I was beyond appreciative! I've never left a review before that's how much of an...

Customer service was nice. People are always kind at the register. Making returns is easy, too. I kind of wish that you wouldn't have to stand and wait in the regular line to make returns, but it's alright, and usually goes really fast. One time, the lady who was checking out my items gave me a generous discount that I wasn't expecting!

The reason I give it four stars is because I wish Michael's employees knew more about the crafts/art supplies they're selling at the store. For someone just starting out, like me, it would be nice to get more help/info/advice on the different kinds of paints, for example, when I say I would like to paint glass, instead of someone just showing me ALL the acrylics, and saying any of these will work. I am left to figure out the difference between five different types/brands/prices of paint by myself.

Overall, a great store with great people!

(Oh, and you'll find lots of great books for learning how to draw here, if that's something that interests you!)

UPDATE: Figured out Michaels has the best deal on canvases!

Now, I shop at Michaels for canvases for my paintings, Hobby Lobby for craft supplies, and the Art Box downtown for paints, brushes, and everything else. Hope...

Whew The associates are rude and a bit racist. I go in at 9:15 in the morning to have 12 balloons inflated. There were 2 people waiting in front of me. They wrapped up 1 person and was still working on the other. I had already been standing and waiting with no acknowledgement for 10 minutes despite the fact that they looked me up and down then rolled their eyes and made a snide remark about how "somebody has plans, huh?" and sighed loudly. Finally the cashier calls me over to the register. She asks me when I needed the balloons, I told her now. She then began a banter back and forth with the 2 girls inflating balloons. Then turns to me as says do you have an errand you can run and come back? I tell her no. Then she tells me that I will be waiting for a long time. I told her nevermind don't want them she then snatched the balloons and threw them behind the counter. I used to love Michaels stores however I don't think I'll be shopping here anymore. This is...