Lilly Pulitzer — Local services in Lyndhurst

Never once written a review about a store but my experience was beyond weird. I spent A LOT of money in there and the customer service was just so so strange. Then older woman I think is on drugs....I can’t stop thinking about it...

I spent over $700 so I qualified for a gift with purchase, but she needed to ship it to me bc they didn’t have any in stock (totally fine). I asked how long it would be until I would get my gift and she said 2 YEARS!! She also grabbed my receipt after I told her the total price. What...strange.

She’s was very jittery and awkward.

Right before I left she approached me to look at my necklace. It’s a long basic chain with circle pendant. There’s nothing to look at and she again was practically shaking and stuttering.

THEN after that she said “that’s your purse” referring to my GiGi monogrammed clutch. Like what? Yeah of course it is....

The whole thing looking back was soooo weird and wish I had just waited to spend my $700 at the Lilly store down the street from me. I prob just funded her...

This store, Michele in particular, is great! I am a massively loyal Lilly Pulitzer customer. My closet is full of beautiful timeless LP clothes. I spend winters in Florida (from Canada), I go straight to my local LP store and shop online. Recently I was desperately seeking a few LP pieces I wanted but the main site was Out of Stock and no other web site had them, even Amazon. When I called LP line from Canada, customer service put me through to Michele. She was AMAZING! She was helpful, patient, friendly, informative and a pleasure to deal with. She had all 3 pieces I wanted and shipped them to my Florida house. I will use this Signature store a lot for my future LP purchases. Best customer care I could have hoped for. Highly...

Employees could learn some customer service skills but based on past reviews, management doesn't appear to want to change.

My mother and I visited and were not greeted and were told "fitting rooms are over there" after picking up an item from the sale rack.

After that interaction, we continued to not have anyone help us, even after my mother selected several items. Meantime, other customers received the loudest welcome I've ever heard.

We did not spend a dime and are going to order our items from another store that treats its customers right.

P.S. If a customer leaves an item in the fitting room after they tried on, they generally don't want it. Don't ask if they can put it away. I left it there...