francesca's — Local services in Lynnwood

Good Afternoon,

I wanted to let your office know about an experience I had with your stores. I had fell in love with a dress at the Seattle location but needed a small and they only had x-small. The associate called the Lynnwood store and they had a small! They usually only do 24 hour holds but she assured me that we could do a 3 day hold since I was going out of town, even though I offered to pay for it right away. 3 days later my boyfriend was going to pick up the dress for me so I called to make sure it was ready to go when he got there. The lady I spoke with apologized and told me that the staff must have not communicated it was a 3 day hold and put it back on the floor and it had sold. I was very disappointed and looked online trying to find that dress but had no luck.

Melissa, the store manager, called me back that day! She apologized and said they had been calling all the stores looking for one and they had my size in Spokane! She had it shipped to the Lynnwood location and called me to let me know it was steamed and ready for me! Such great customer service, I did not expect it AT ALL. I love Francesca's and have been shopping here for years, just another reason to add to why I love this...

Awful customer service, rude and unprofessional. The lady in the store with Texas necklace could not be more rude.

Trying to do return for my online order, talked about me as a third person in front of other customer, and then asked me if I can ship return when I’m right in her store, when I said no, she goes “it’s only $8 shipping fee.”

During return she acted like I inconvenienced her so much, completely ignored me the whole time, and when I asked if I can have the receipt emailed, she said she can’t, she already printed it, she didn’t ask me if I want the return receipt printed or emailed.

Simple return made it so unnecessary hard and rude.

You hate your life and job maybe try not take it out on...

I am a frequent shopper at Francesca's. Half of my closet is probably from this shop. I usually have a fabulous time with the staff who work here. Unfortunately today, the staff stayed behind the counter and was in their phone the entire time I was shopping. I would have loved some help looking for specific items like I usually get when I'm here. The promotional sale signs were still up from a sale that is no longer valid. Just kind of disappointed with today's...