SEPHORA — Local services in Lynnwood

FIRST EXPERIENCE

went to return a product that was the wrong shade. Was advised that I could return for cash, because I I paid debit. I didn’t want to wait 2 weeks for the credit. The Manager, Emily told me that she had to return the purchase the way I paid. I informed her that debit is the same as cash, and I called ahead just to make sure. She again said No, that they had to return it to the debit card. When I pushed and asked to speak with someone else, she responded, “Look! I know you got a discount on all of the stuff you bought!” I immediately asked her what that had to do with anything. She said it didn’t have anything to do with anything. I asked her why she said it. She said she shouldn’t have said it. She couldn’t explain herself. I asked to speak with someone else. She went and got the HR. I think his name is Tony. He apologized that she, a STORE MANAGER, wasn’t well versed in the return policy. He said that I was right and debit was not included in their policy; that I should’ve been allowed to return for cash. He did my refund and gave me cash.

Before I left, I let him know that I attempted to educate her that debit wasn’t included, but she was so intent on racially stereotyping me, and profiling me, that she wasn’t hearing my empathy for her lack of knowledge. I was trying to help her out. It was extremely upsetting to have a store manager imply that I am doing something shady or sinister, by returning something. She intentionally attempted to assassinate my character, in a room full of customers, to embarrass me. The dignity in me, would not allow myself to get out of character, so I handled it in a manner that I can live with. God bless her, and God bless Sephora, and their racist ways. They will not have support from people of color if they continue to verbally and emotionally abuse and attack their customers, in this way; which is really a shame because we spend so much money in the...

My daughter and I went into Sephora for back-to-school shopping on Friday, August 23rd. We had a really great experience that needs to be noted by their management. Jess (blonde gal) helped me and my daughter. She helped to find acne products for my daughter who is a teen and wanting clearer skin. She treated my daughter exactly the same as me. This was refreshing. My daughter spends just as much as I do on skincare and makeup.

Then we moved onto my needs. I suffered a head wound in May of this year. I have barely worn makeup since then as I have been letting the skin on my forehead heal. Jess very thoughtfully helped me to find a new skincare line that will be great for my post-menopausal skin as well as a tinted moisturizer and a great concealer for dark spots and to cover my new scarred area.

I have had many people tell me I will need plastic surgery on the scar. I told Jess I earned that scar and survived a serious head injury. She was so kind and helpful. I am seriously amazed today, the next day, after using the products. My scar is barely visible and my dark spots are hidden. The products are so great. I live about an hour away from this store and will for sure be making the trip down next time I need products. Everyone in the store was friendly and helpful. It was very busy with a line that extended to the opening of the store to check out. Team Members helped to move the line to wrap around the registers and were thorough and courteous through this process.

As a business owner who has worked with many customer facing businesses, I was so impressed with everyone there. And please tell Jess how much her assistance meant to...

Dear Sephora Customer Service,

I am writing to express my extreme disappointment and frustration with the service I received during my recent visit to your store. I entered the Sephora location with the intention of purchasing several items. However, my experience took an unexpected turn that left me utterly dissatisfied.

As someone who deals with psoriasis and eczema, it is crucial for me to test products before making a purchase. When I approached the testing area, my friend, who is visibly Caucasian, went ahead to get her testers. I patiently waited, assuming that I would be able to do the same. To my astonishment, after a considerable wait of 10 minutes, there were no signs of assistance or acknowledgment.

Understanding the importance of fairness in such situations, I continued to wait patiently. Unfortunately, after an additional 10 minutes, my frustration reached a point where I had no choice but to leave without obtaining the assistance I needed. This entire experience has left me not only disappointed but genuinely astonished at the lack of attention and service provided.

I believe in fair treatment for all customers, irrespective of their background or appearance. The fact that I had to endure such a prolonged wait without any assistance is unacceptable and has tarnished my perception of Sephora's commitment to customer satisfaction.

I trust that you will investigate this matter promptly and take the necessary steps to ensure that no customer encounters such a disheartening experience in the...