Bath & Body Works — Local services in Macedonia

Nice products yet unfortunately the staff made it an unpleasant experience. While looking at products, I had one of the store workers on her cell phone chatting with family right behind me. I really didn't want to be part of her conversation with her family so why would she do that on the sales floor. Then, even worse... They had ONE cashier (during a 75% sale) ring out customers so you can imagine the line. As I got closer to being the next customer, I started counting how many times the cashier drew her cell phone from her pocket to check it and text replies. Then it was my turn. Twice during my transaction, the young lady extracted her cell phone and typed out a text message. Apparently her friends are more important than the store's customers. When I asked her why she was doing that and explained how that makes a customer feel, she replied with nothing more than a blank stare. When I asked again why she was texting while waiting on me, she leaned to the side and exclaimed, "Next customer". Yes I tried to find the manager yet that reply was simply, "OK". What is happening to customer service or just the human decency of not being rude! Where is accountability from management or corporate service standards. Come on Bath & Body...PLEASE train your workers on...

I walked in and was greeted by a blonde woman. She asked what I was shopping for and I told her I was just browsing. I was going to get 6 candles and knew where they were. I was trying to b-line to get in and get out. The woman proceeded to badger me about why I was in the store. She said, loudly “well you came in here on a Saturday night so I just thought you might know why you’re here”. Then her and her coworker laughed at me. I gave her a no teeth flat smile and continued walking. Then she continued talking to me about their bags and how I should use one as I was walking away. This lady gave me so much anxiety and was so freaking rude following me and continuing to badger me. I just wanted some candles. Ease up on the high pressure sales atmosphere. Some patrons just don’t want to talk to you, respect their...

Every time I come in this store I'm never greeted or helped. Today I stood in line and watched the lady in front of me get helped by another sales worker that just walked up then she walked away from the register as if I wasn't standing in line when she was done with lady. I stood there then more people started forming a line behind me and that's when the sales associate came up to help. Side note:The original cashier was helping a woman with a big order. This store is by my house only reason I come to this one very sparingly. I will continue to drive farthere and shop at bath and body works as usual from this...