Unprofessional and rude.
Their website did not work; they did not respond to email; and when I tried calling, I received a text back asking me to message. Ok, that started out fine. No problem.
But after I submitted an application and they confirmed its receipt, they repeatedly ignored my requests for further information about the cat. The agent never introduced him or herself. When I explained that we were trying to get the cat's medical information, they said we would get it at the adoption. When I acknowledged this message and said we were preparing for the cat with a checklist from PetSmart, the agent rudely insinuated that we were lying about having taken care of cats before. When I explained that it has been several years since our last cat, that we wanted to make sure we weren't missing anything, and that we would appreciate knowing details about the cat's established daily routine, food preferences, etc. to make the transition more comfortable and the home environment more familiar for the animal, the agent ignored all this and merely responded that the cat likes other cats.
Since this response didn't seem to lead anywhere, and since I saw on Google reviews that some people who did successfully adopt from this organization admitted that it was difficult to deal with, I tried again. I stated clearly that we were prepared to welcome the cat into a loving home, and I asked when they were available for a phone call to schedule the adoption. The agent then ghosted me. Not even a courtesy message to say our application was rejected, let alone any...
   Read more5 of our cats have come from this rescue, they are all amazing. I commend Sarah for essentially running the rescue by herself and a few volunteers for cleaning and socialization time for the cat habitats through multiple store locations. She truly cares for the cats wellbeing and future, and will not allow them to be improperly placed into a home that does not suit them. She does not do cats as gifts to someone that is not applying for themselves. She does not do kittens as only pets. She tries not to split up bonded pairs. She does not do impulse adoptions on the same day. The process typically takes a couple days to ensure everyone in the household is ready to take on a potentially 20+ year commitment, to ensure the house is prepared for cats, and ensure the cat's paperwork for adoption is all in place. I also see others complain about the adoption fees, yet they go straight to the vet costs associated with each cat, which nowadays are always more expensive than the adoption fee itself. Sarah does not do this for the money, she actually loses money She is only in this to rescue great cats from this area that are typically on euthanasia row, or have come from awful situations. The last thing she wants to see is these cats to end up back in a bad situation like they originally came from by adopting to irresponsible people. That is why there is a application/interview process. I do recommend this rescue if you want to work with a true cat person that only cares about a cats...
   Read moreCAT LOVERS BEWAREâŠDO NOT adopt from this person Sarah!!!!! If I could give her a negative rating, I would!!! She makes one of the happiest things to do the most heartbreaking and miserable experience!!! My son and I had recently lost both of our sweet cats (Lucy and Ricky) within 4 months of each other due to cancers and heart issues. All we wanted to do was fill our home again with the love of a new cat. We fell in love with one sweet kitten and wanted to take him home so badly! She then proceeded to tell us we could not adopt one single cat because he was a brother to another. So we considered taking both, but she refused to see us or even let us see and hold the cats unless we took a pair. She said that we were wasting her time! She told us they were brothers, but with no proof. All she kept saying is that they were bondedâŠdonât let people sucker you into taking two cats that way! She didnât care at all about the welfare of the cats. Then she proceeded to tell us that the cats were $260 a piece, when it is posted on the website that the adoption fees were $150 per cat! She vindictive and money hungry and is not at all concerned for the wellbeing of the cats!!! Itâs very sad for people to use their control over something like that when an animal could have a wonderful life in a warm and...
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