Banner's Hallmark Shop — Local services in Manassas

Went in to pick up an online order and decided to take a quick look. Two items I was interested in, only the "floor model" was available. I wasn't trying to get them at a discount, just wanted to purchase them. The associate asked another associate to check the back and to get my online order. The associate comes back with my order and the items. Puts the items down and hands me my order. Says nothing about the items I wished to purchase. Then says thank you. I had to ask about the items. She said there were no others in the back. I had to ask what that meant. She told me I couldn't purchase them because they were the last. The cashier did tell me I was welcome to come back in two days to purchase them. I don't understand...they wouldn't be getting more in stock but I would have to return to make the purchase. For what reason? I will find a different Hallmark to frequent. Last year, I had put my name on a list to get called when a shipment (halloween items) arrived. Never received a call. They obviously do not need my business. So I will take...

I was so excited when this Hallmark opened, however my enthusiasm has gone downhill. The staff do not greet you or ask if you need any help. Yesterday, Sunday I went in to purchase some items and redeem my VIP gift. This was not available until 11/11 and this was 11/12. I gave her my voucher and she proceeded to ring up my 90.00 order and then informed me that not all of the items for the redemption were available and I would receive a 5.00 gift voucher to come back when they were in stock. I proceeded to cancel my purchase, ripped up my voucher and left. I think I will continue to do business at Fair Oaks Mall or Ashburn Village in the future. Totally...

Loved Hallmark for Years so I decided to go Shop there for my Mother on her Birthday March 21st & the store itself had so many beautiful gift options & accessories to choose from & I had help from an absolutely amazing lady helping me choose a gift for my mother I want to say thank You! To Diana...