Manassas Computer and Cell Phone Repair, Serving Manassas and You for over 30 Years! Voted Best of Prince William County! — Local services in Manassas

Updated May, 2024. After reading recent reviews here and on Yelp, it seems that you still aren't getting the message! I hope my neighbor posts his recent unhappy experience with you - ! WOW!

After reading the other reviews, I think my experience is not unique to this business. I left my laptop there for diagnosis/repair. This was done, a price was quoted, the repair was authorized, and it was several days before I could get back to pay for it. I had asked if the business accepted cash, and was told that there is a discount for cash payments. Gee, according to the invoice, my discount amounted to 42 cents. Pretty small discount on a $400 bill, it seems? The invoice, which I had to ask for, lists no customer specific information. It did not include my name, address, contact information, no computer serial number, nothing that links the invoice to me or my computer. It could be for anyone. An auditor would never accept this, and as it is a business expense, this is problematic. But wait, there's more! I was having difficulty getting G-Mail to work with the e-mail that was already active on the new drive. I returned to the store to ask a simple question, and was greeted with a double dose of arrogance and condescension. He argued with me about where the paper clip symbol for attachments is on the screen (it's on the bottom, not the top, as he insisted) and he proclaimed numerous times that I could not get into G-Mail w/o knowing the previous password. That is absurd - ask Google to send a verification code to your phone and you can change the password to whatever you want, WITHOUT knowing the previous password. After several minutes of this ridiculous behavior, I left. No help after the sale, I guess! So the repair was done and the computer was ready when promised, but given the problems they created for themselves and me, well, I'm not impressed. Other reviews mention the employees "talking over" the customer, and that certainly was my experience.

If you don't like two stars, maybe you'd like one better? You folks sure need help with spelling and grammar. I had to read your reply several times to understand what you are trying to convey. And what you are conveying is a typical liberal response of ignoring the facts. I never asked you for my passwords; why would I do that? As explained in the initial review, I DID NOT NEED the password, because it is easy enough to change the password through Google without knowing the previous password. So to state that I "became upset" when you could not provide my password is a lie. Just like insisting that the G-Mail attachment symbol (paperclip) is located @ the top of the screen - another lie. My question was not about passwords - my question was about attaching pictures and documents to outbound G-Mail messages. And then you had the courtesy to tell me, "You don't know what you're talking about." Well, I certainly did know what I was talking about. Why do you keep different invoices for the same work? You claim my cash discount was significantly more than the 42 cents, but 42 cents is all I see on my copy of the invoice. What else is different on your copy of the invoice? Seems like there's something funny and tricky going on with these invoices; maybe you have two sets of books? The only reason I alerted you to the fact of the tire issue and then my having to go out of town was so you would know why I did not come to pick up the computer the day it was ready. I was doing you the favor, not the other way around. Not willing to listen to your condescending remarks any longer, I left before we got around to the subject of the recovered data from the damaged disk. Tell me, where might that recovered data be? Maybe it is hidden at the top of the screen, along with the attachment symbol that isn't there? Grow up and face the fact that is all came about because of your crappy attitude and argumentative demeanor. I await your next message, because we all know that liberals always have to get in the last...

UPDATE 09.28.17: Got my laptop fixed at UBREAKIFIX for $125. Turns out it wasn't my motherboard at all it was my battery and power button. Didn't lose any data and wasn't charged for a diagnostic even if I decided to get it fixed somewhere else. So either MCR overcharges exponentially or they don't know what they're doing or both. Also would be more than happy to show proof of transaction but can't include pics. I'll be sure to post on Yelp.

So I brought my computer in and explained that I had already taken it to different repair shop and had it checked and was told that the motherboard was fried and that it was going to cost $450 to fix which was a little out of my budget. The guy took my laptop out of the bag and plugged it in with my cord and a different cord and pushed buttons and agreed that it was most likely the motherboard. I asked him how much and he said $300-$350 and also every repair comes with the diagnostic included as long as you decide to fix it with them. I said great and that I was going to come back when m freey next paycheck in. I took my laptop with me because I was under the impression that you had to pay upfront (purely because I didn't think to ask) and I come back less than a week later and just drop off my laptop no questions asked. What was to ask? I had already been quoted and agreed with the quote. I filled out the form and left with the reminder that they would call in a couple of days. Which they did. The man on the phone told me that it was going to cost $450 to fix and I explained that that wasn't the price I was quoted to which he said, "yeah, that was just incorrect." But I was at school and had to go-to class and didn't have time to argue. So I said fine I'll just pick up my laptop this weekend. Come by Friday and ask for my laptop and am asked to pay the diagnostic fee of $55. Um, why would I pay a fee that I had no intention of paying in the first place because I was going to get my laptop fixed here because you quoted me a much cheaper price. Especially when I already knew what was wrong with my laptop, they didn't give me any new information. So I explained this and the man told me that if I wanted my laptop I would have to pay the $55. I asked to speak to a manager and was told that he wasn't in and wouldn't be for another hour and that he would tell the manager to call. I said okay and left. I got no call from them and by the time I remembered they were closed. So I called this morning and explained the situation once again. He told me that it was an estimate that I was given and it was incorrect and that I would still have to pay the diagnostic fee if I wanted to get my laptop today and when I asked for a manager he said he'll be back on Monday. Now there are things that I could have done to avoid some of this headache. Gotten people's names, asked for "estimates" in writing, etc. But on the other hand there were things that they could do to help. I felt as if they had no compassion for my situation nor any acknowledgement of their mistakes. I am a college student. I am a graphic design major. I need my computer and classes have started. I thought my laptop would be the least of my worries but now it has become my most stressful. Let my headache be your warning. Take down names, get things in writing, record conversations. Or just choose...

Straight forward - Right to the point - no sugar coating - BUILT A BEAUTIFUL FORTNITE Gaming computer - total package - You don't want to deal with somebody who's going to dance around - Ken is quick to the point with his answers - he understands what you're asking and it is on us as customers to listen - He made me a GREAT deal and totally nailed exactly what i was looking for - the kids have been speechless since, (except when their headsets are on:) - There are expensive options, there are lower cost options - in computers there is a constant give and take - you do often get what you pay for so recognize that - be transparent with what your needs are and capabilities are and there is no reason to think Ken wouldn't be able to figure something out for you. Computers can take time. Be patient. We all want our thing done RIGHT NOW!! And so does everyone else when they are calling him while he's working on your machine. I was able to spend a good bit of time in and out of the shop yesterday and saw nothing but an owner who was hustling to solve everyone else's problems. I watched a customer get mad at him because they didn't like the answer, but the answer was the truth! He's not going to BS you. If your idea won't work, he will tell you. He doesn't want to sell you stuff only to have you bring it back because he already told you it won't work for what you are doing. If you can't tell i couldn't be happier with my experience and total package computer purchase. I was privy to seeing the customer interaction while working on my issue and the guy is good at what he does and knows his stuff. Just be attentive and listen! Ask your questions if you aren't sure. He proved to me from my experience, the customer experiences i witnessed and the phone calls i heard, that he is willing to be 100% honest in his opinions and recommendations. It always cracked me up when "us customers" who don't know answers to these computer questions would want to bark at the answers!! If we're so tuned in then why are we asking and why are we there?!?!?! These guys have shown me they know their stuff, go ahead and let your guard down a little as a customer and trust them. Yes computer stuff costs money, it does!!! Not a single question i had answered cost me a dime and to be able to have a place you can trust for answers really is priceless. Thank you Ken - so far so good - the PC is flying - I'm bringing another project...