Walgreens — Local services in Maple Valley

Saturday February 15,2025 at 9:45am.

I just had a terrible experience at this Walgreens due to a dismissive and unprofessional manager (name starts with M).

I noticed in-store discounts on a quest protein bar, but the cashier (who later claimed to be the manager) refused to acknowledge them until I physically took her to the signs. After she reluctantly applied the discount, I went to my car and realized another item (Lindt truffles) in my online receipt wasn’t discounted correctly either.

When I returned to address the issue, she outright dismissed my concern, claiming that the chocolates weren’t part of the Valentine’s promotion—despite the clearly labeled 2 for $10 sign right on the shelf. Her tone and attitude implied that I was trying to get a discount I didn’t deserve. She even told me she had already adjusted a previous item and refused to correct this one. Instead of resolving the issue professionally, she made it clear that she wouldn’t help further. At that point, I requested a refund.

When I asked for a manager, she claimed she was the manager, which makes this experience even more unacceptable. If this is how Walgreens’ management treats paying customers, I’ll be taking my business elsewhere.

After reading other recent reviews, it’s clear that this kind of poor customer service is becoming a pattern at this location. Walgreens needs to take action before more customers are driven away by rude and dismissive management. I’ve documented the pricing discrepancy with a photo and will also be reaching out to corporate to file a...

I know this is a case of judging a book by its cover, but I think this Walgreens has some pretty weird architecture and decor going on, both outside and inside. I much prefer the outside look of the store in Kent on 132nd, and to me, the Maple Valley store seems a little cold and "warehousey" inside - perhaps due to the use of so many cool blue and grey colors.

Moving on though, the store staff here is usually on the ball. One of the pharmacists, Thang, is sharp as a tack, and remembers everything, which is a great quality to have when you're handing out potentially dangerous medication to people. He and the other pharmacy staff are always friendly whenever I've been by to pickup medications or other items.

I've had very good interactions with managerial and other clerical and customer service folks here too, and it seems like the store has a good selection of everything. I was able to exchange an item without a receipt within the last few months - no questions asked.

I've been to both the Covington and Kent (132nd Ave) stores, but this one has better customer service than those two stores - I recommend coming...

Easily the worst pharmacy ever. So I have an appointment for 2:45pm for vaccination. I reached early 1:00pm, requesting if I can get my vaccination. No one else waiting. The guy behind the counter says, no. They are going for lunch. Their lunch time is clearly marked 1:30-2:00pm. I requested, since I am waiting with my daughter, he was adamantly NO. He said they have to monitor me for 15 minutes. Sure, there is still 30 more minutes to your lunch break. Anyways he says they can try to get me at 2:00pm. I am like OK. I wait. Then I am like let me approach them again since I know there is paperwork to be done, maybe I can ask for the paperwork but now a lady behind the counter is like, 2:45pm appointment, we will not take you at 2:00pm. We can only see you at 2:45 pm. Extremely inconsiderate. I can understand if there are like people waiting. No one else waiting for vaccination. F$#% it. I can get vaccination anywhere else.

Corporate should really consider about customer service and the Frontline places...