Spectrum Store — Local services in Maplewood

I would give their customer service ZERO if I could. I had AT&T Uverse & Internet, but the promotions expired and I could no longer afford it working from home in the pandemic. I switched to Charter because they were supposed to be cheaper, but the guy was difficult to understand. I had a promo for just under $60 showing up both online and in the mail, and I asked for that MULTIPLE times. He was hard to understand and at one point said something about 30 days. Since he was hard to hear, I thought he meant a free trial I could cancel but I also said, "AS LONG AS I AM NOT CHARGED MORE." I -never- agreed to the higher amount they ended up charging me for. Well, I admit the e-mail went to spam and I missed it, but I also had NO reason to think it was NOT what was discussed because I had emphasized the $60 deal REPEATEDLY. Then the DVR box wasn't working, which prompted me to look at the bill and I called to cancel and expected to get refunded since I never agreed for more. In the meantime, I took back the box to exchange it, so I never did get any premium things recorded as the DVR wasn't working during that time. Today I got a call that they wouldn't be able to lower the bill. I asked about pro-rating at the very least, but they said they don't pro-rate things. WELL THEN WHY DID YOU SHUT OFF THE SERVICE WHEN I CALLED? Like, at least I could have set some premium stuff for the DVR before I left for a trip and for the rest of the billing cycle to make it at least -SOMEWHAT- worth the higher price. But as it is, SPECTRUM is screwing me, charging me for services THAT I NEVER AGREED TO and that I NEVER USED/BENEFITED FROM. I'm also not a huge fan of the DVR only recording two things at once compared to Uverse & DirecTV I've used elsewhere, but I could deal with that IF ONLY I WASN'T BEING SCREWED OVER. I'm only hoping that I get back in time from my trip to make the money back guarantee work. DO NOT TRUST SPECTRUM THEY WILL SCREW YOU OVER, EVEN IF YOU ARE A NEW CUSTOMER THEY SHOULD BE TRYING...

My experience with Spectrum Mobile has been extremely disappointing and frustrating. I am a paying customer who has been left without phone service due to their unhelpful policies and poor customer support. I purchased a Samsung Galaxy A15 from Spectrum, which I left abroad. Upon returning to the US, I inserted my Spectrum SIM card into my personal, unlocked Samsung Galaxy A51 (Model: SM-A515F/DSN). This phone is 4G LTE compatible and my service worked perfectly on it for the first 24 hours in the US. However, Spectrum then arbitrarily blocked my line/phone, stating it was "not compatible." This is unacceptable, as the phone was clearly compatible and working before they intervened.

When seeking a solution, I visited this store at Maplewood. The only representative on 07/27/2025 was unhelpful and displayed poor customer service, rolling her eyes when my line shows "hotlined" and raised her voice. To resolve the issue, I was willing to purchase a new phone, specifically the Motorola EDGE 2025 on the display, but was informed they are out of stock !!!.

In summary: My service was disconnected despite using a technically compatible 4G LTE phone. Customer service was unprofessional and unhelpful. Their technical support has failed to resolve my "hotlined" service issue and I had to call multiple times. They lacked stock for displayed phones I was willing to purchase, preventing any resolution.

This experience directly contradicts any claims of being a "nation's fastest growing network." I am now forced to find an alternative provider. Avoid Spectrum Mobile if you value reliable service and support for your...

Went here tonight for a simple equipment pick up, there were two employees working and two other customers in the store ahead of me - which is totally fine - I signed in and sat on the couch to wait for my turn. One gentleman was legitimately helping another customer while the other was “helping” a man on his cell phone who didn’t have all the information he needed with him. I sat there while this man paced around the store carrying on with his cell phone call and the gentlemen at the register just sat there watching Phineus and Ferb (spelling?) cartoons on the lobby TV. The right thing to do would have been for the Spectrum employee to politely ask the man on his cell phone (for 15-20 minutes) to please step aside so he could assist me with my equipment pick up while they waited for him to get his information together. This didn’t happen, but still, I waited it out because the employee who was legitimately helping someone was wrapping up a transaction. So, naturally, I assumed I would be helped next as the only other person in the store! To my surprise, the guy didn’t even acknowledge me and just swiped his card and walked in the back. So I left. Learn to communicate with your customers! Way to dead in this store for this awful service. Especially when there are two workers in the store and only...