Timeless Diamonds — Local services in Maplewood

Owner lied about 1 carat ring that I picked out she was so desperate she told me I could get the rings for 850 to 1000 dollars and that they had a sale because it was there grand opening last year and most of there jewelry at the time was 70-80% off. My boyfriend initially bought 2 rings found out the rings together wasn't 1ct like she promised 1 ring was 0.33ct and the other 0.17ct I ended still keeping the rings when I mentioned it to her she acted like she had anmensia. And she claimed that I got a good deal and told me that both rings together were worth $2200 I accepted it and moved on because my soon to be husband asked me to and he said he would upgrade. So today I went to get it Appraised for the first time i was told it was worth 200-500 dollars by the appraiser and iam so regretting that we shopped with these people. As soon as I found out I called them because that's absolutely unacceptable I wanted a refund and they told me it was final sale and that's not listed on my Receipt. I called the store immediately I expressed my concern about the issue I was told the manager wasn't available to speak with and that they would be in later on this evening I have since called the store an haven't got anyone to pick up. I also was immediately Accused of lying, the lady I spoke with on the phone told me that the owner would never do that to me. Please, please avoid shopping at this place, She didn't even take my number down and didn't really seem concerned at all. I would definitely Like a refund if not they will see me in court. Also if you have bought any merchandise from please go get it appraised It might not be worth what they claim...

My boyfriend bought me a $960 ring and (luckily) got insurance. After only wearing it for one day, one of the 0.25 ct diamonds fell out! I returned it so that they could fix it. The store said that they would call me and email me to pick it up. They never called me, so after 3 weeks, I called them back and email me. Apparently, they had it fix but just didn't call me. When the ring came back, I wore it for another 1 day (so this is the second full day that I have worn it). Three of the small diamonds fell out. I was very disappointed and luckily we had gotten insurance. In addition, don't get your ring resized here! They do a horrible ring. There is clearly a bump and cut in my ring where they resized it. My ring is not smooth anymore as it was in the beginning. It's like they didn't even try. I takes WAY TOO LONG, for them to fix their mistakes. It's either 2-3 weeks to replace a stone or resize. So, I have only ever worn my ring for just a little, it's been repaired too many times for just have it for a couple of days. Every time I have been here, the staff have been rude. In addition, when I met the owner, she was on a personal phone call while trying to help me. DON'T BUY YOUR RING FROM THIS PLACE. THEY SELL...

Ken was absolutely phenomenal! He took so much time to get to know me and my situation. I was at the store for maybe 4-5 hours and he never showed signs of being annoyed even when I stared at two nearly identical bands for ages. He wanted to know about me as a person and about my fiancée.

Incredible pleasure getting to know Ken. I went to the jewelry store right down below and they were not great. Showed no interest in me until I started to leave. Ken felt like a friend the whole time.

I would absolutely recommend this place over any chain jewelery store.

EDIT: we went back after getting my fiancées ring resized which Ken helped with extremely well. But once we were about to leave, he asked if we wanted to see a magic trick. If you meet Ken, ask him to do this magic trick because I GUARANTEE you he will blow your mind. I have been solving Rubik’s cubes in under 10 seconds for years and what he did...