Lavender Moon Interiors — Local services in Martinez

I have gone to this business several times. I have purchased quite a few items from Lavender Moon and have been very pleased. However after today’s experience I have a different opinion about Lavender Moon. A few days ago I purchased 2 pillows for my RV. Once I put them in my rig I realized that the pillows didn’t fit my aesthetic. So today June 13th, I decided to return the items. I asked for my money back and explained why I needed to return the items. The person that I encountered told me that it was store credit only and showed me a framed sign on the wall. I told her that I was not aware that I couldn’t receive my money back. I also told her that the “return policy” wasn’t on the receipt I received. She said it was on the receipt and I provided the one given to me. I looked at it and asked her to show me where it said store credit only, she couldn’t. She then told me that in 8 years no one has ever asked for their money back. And that was it for me. I told her to give me the store credit and when I was finished using it I wouldn’t come back. She said that I didn’t allow her to finish what she wanted to say. She said she was going to give me my money back. She was passive aggressive. I said that it didn’t matter that I wasn’t there for clap back. She said she hardly had any sales that day. I once again said I just want the store credit because I was done. She said she would give me a 50.00 credit and I asked why when the receipt in her hand said 77.00. She gave me the store credit for 77.00. Now she can now resell the pillows that didn’t work for me. And I am forced to use my money only in her store. This is a small business and she should have made it crystal clear of her policies. Had I known it was store credit only I would have thought twice before I buy there. I do want to make it clear that this was the first time I tried to...

If you're looking for the perfect unique gift, this is the place to go! I just love their candles, I used to buy Bath and Body Works but I have totally switched over to Lavender Moon because theirs are amazing and I believe in supporting women owned small businesses! They really have the...

Beautiful gifts for homes, friends and it's...