Burlington — Local services in Marysville

Repost from Facebook: So this happened today at Burlington Coat Factory in Marysville...

I stopped in before a haircut appointment, nothing out of the ordinary—until it was.

At the entrance, security stopped me and read off a disclaimer about theft. Okay, I get it—retail theft is a problem. But what was said next made my jaw drop.

I asked a woman wearing a red lanyard—who confirmed she was a manager—how reading that statement to people prevents theft. Her exact words: “We keep people there long enough to read their faces and record them so we can prosecute them.”

Seriously?

I responded, “Are you for real? You can’t just record and profile people based on whether you think they’re going to steal.” She replied, “Well that’s just the way it is. Every store does it.”

I asked for her name. She refused and walked off to the back.

So I went up front and asked the cashier for the manager’s name and the store number so I could call corporate. And here’s where things got even more revealing…

While I was in line, I watched security let three other groups in—without reading them anything.

It hit me: I was the only one stopped. I was being profiled.

When I told the actual store manager what happened, she was professional and respectful—but visibly shocked and regretful. I told her what the other manager said and what I witnessed. Her entire demeanor changed when she realized what had just happened on her watch—and that it’s all on camera.

I made it clear that my appearance doesn’t give anyone the right to assume I’m a threat. I also told her I’m a local business owner who supports this community, and that what happened was not just offensive—it was disheartening and unacceptable.

I let her know I’d be reporting this to corporate and sharing my experience.

So what would you all do in my shoes?

Here’s what I looked like when it happened (photo below...

I like the store, but I can tell you the cashiers are slow and wen I say slow I mean like really slow. Took almost 5 minutes to ring up the people in front of me with six items. And then after the people in front of me got finished it took the guy almost another 5 minutes before he was ready to have me at the counter. Like I could see if the place was super busy, but when you're first in line. And an end up waiting over 10 minutes to get out of the store. Is super insane. I love the store but those cashiers really need to move with some urgency. It's like they have no worry in the world about other people's time. My time is valuable. I pick up my son from daycare twice a week. And I usually go into Burlington on the days I pick him up to burn a few minutes and actually get some time by myself without my son. So usually on the way out I am in a hurry. So it makes it extremely frustrating when I have one or two items and it takes way longer than any other store to ring me up. So maybe you can train your people to move a little faster. Not slow walk it with the checkout because that's exactly what they're doing. They're just trying to use their 8 hours and head on out the door. I mean 10 minutes 5 minutes to ring me up with one item and I didn't...

This experience is old, but i would like to share what i experienced here. I had gone here with a family member to buy a baby shower gift, which we found, and we did not have any giftbags at home so we had decided to buy a giftbag at Burlington, we had originally settled on one certain design, but then i realised there was a bigger one that would fit all our baby shower gifts, so i went to grab it, mind you we had already told the employee we were going to use the first one, and she had already started putting things in the bag. I went up with the new bag and told her we would like this one instead, which instead of being friendly, she slammed all the items onto the counter, causing a hanger to fly out. Me and my relative had been shocked and we reported it when we got home. We have not been back since this disrespectful way we had...