Aloha Pearls Maui & Schwartz — Local services in Maui

I recently purchased loose pearls and requested them to be drilled. However, when I got home, I realized they were not the same pearls I had selected. Only two pearls were actually drilled, and one was drilled incorrectly. Despite marking the correct spots, the mistake was still made. When I called the store to discuss the issue, Jen was defensive and insisted she had drilled the pearls correctly. I explained that the pearls we picked up were not as we had requested. After checking, she found the correct pearls by the drilling machine. She was clueless! Upon returning to the store to exchange them, I encountered a lack of customer service. Jen didn’t accommodate and didn't even apologize for the inconvenience. Instead, it was Channel who stepped in to assist us.

As a local business, it’s important to prioritize customer service and treat customers with respect. Your location may be the only pearl store on Maui, but that doesn’t excuse poor treatment. Attention to detail is crucial, and providing the wrong jewelry is unacceptable. I hope this feedback encourages the store to improve its customer service...

I always have a wonderful experience shopping with Aloha Pearl. Their selection of jewelry supplies is incredible. One of the few on island places to get high-quality materials at great prices. The etsy is easy to navigate making in store pick up a breeze. The one and only time my order contained a mistake (open jump rings instead of closed), Jen was quick to replace. Customer service is also top-notch – occasionallyI ask for help with bringing a design idea to life. All the 3 gals are always helpful and responsive. I highly recommend Aloha Pearl to anyone looking for reliable, affordable jewelry-making supplies. I’ll definitely be returning soon as I saw a massage chair has just been added in store- making waiting for drilling or to pay...

Excellent shop for pearls & other beads! Their selection is so large, you can literally spend hours picking out your favorites. You never have to worry about the drill holes being the wrong size because they will drill to your specifications, which is very helpful when designing pieces. This is not a discount store, this is high quality pearls, beads & findings but i can confidently say you do get what you pay for & it is absolutely worth the price. They also carry hand & power tools for jewelry making, from pliers to lathes. I will definitely be back next time...