Diamond king — Local services in Mayfield Heights

We went to this store for a custom wedding ring for my fiancé. He ordered it about 2–2.5 months ago and was told it would arrive by the end of August or first week of September. The ring was delayed and came in late. When it finally arrived, the pattern was completely messed up. The owner’s response was, “It’s going to get messed up when you wear it anyway,” which is unacceptable—if I’m spending a lot of money on a ring, I expect it to be perfect brand new.

Throughout the process, the owner was full of excuses—blaming tariffs for the delay and saying the mistake happened because it was a “rushed job.” To make matters worse, when we inspected the ring closely, the diamonds were set at noticeably different heights, which raised concerns about the craftsmanship. When I asked about the warranty (something he previously told my fiancé was included), the story changed. He said there was no warranty, and if a diamond fell out it would just be our fault not because the make of the ring.

In the end, we decided to get a full refund, which he did provide without issue. However, now we’re left scrambling right before our wedding and ended up having to buy a ring off Amazon.

I would not trust this place for any important event or...

It's a NO, HELL NO, for repair work. Soldering should be with THE SAME MATERIAL!? Gold for gold. Platinum for platinum, silver for silver... vs. clearly, it was not. See photos below. Integrity absolved. Do not recommend.

....it is 'glue like'. There is no movement at all! I was told that the Gold was soldered, was told what is was soldered with. Google and YouTube searches and along with another local jeweler has confirmed the compromise of the integrity of the gold.

I asked the guy Zeek, at Diamond king why the material was not the same, and whythe piece no longer moved, he said that is how its supposed to be... smh. He had the piece for...

I visited yesterday after spending some time trying to sort out a few things at the BMV. Once I arrived, a representative greeted me warmly and offered to show me around the store. I was specifically looking for earrings, and I was thrilled to find the perfect pair that suited my style. The staff member was incredibly helpful, assisting me with my selection and ensuring I was happy with my choice. Overall, it was one of the best experiences I've had with customer service; everyone was attentive and friendly. I will definitely be returning in the future to explore more jewelry options. Once again, thank you for such an...