The Big 5 is the Big Awesome 👏!! After purchasing a nice Coleman cot months ago for camping I discovered it had a tear from probably unboxing. Looked like a slice cut.
Maybe 🤔 I could patch it, I wasn’t sure what to do?
But before I did that my mum said go ask them at the store. So I did.
When I brought in the receipt 🧾 and showed them a photo of the split in the canvas they said bring it back and we’ll exchange it and the new one is s few dollars 💵 more. I said ok.
When I came back with the item the manager said no problem we can honor the price and did a straight exchange.
This is the best cot so I’m very glad that it was an easy exchange.
Big 5 and the great staff and manager made it right without batting an eyelash!!
I’m very impressed. Thank you so much. The new exchange...
   Read moreI rushed to go in before they closed at 8:30 on a Thursday and they had closed at 8pm. I called the store because it says on the door they close at 8pm today and online it’s different I asked why it was closed if online it says different and the dude that answered just said o well we close at 8pm and i let him know that needs to be changed he didn’t care at all and just said ok o well and wanted to hang up... that’s false advertising so that needs to be changed. I don’t think that’s right especially if you have kids trying to rush there to get...
   Read moreI've have been going to Big 5 for work and abroad shoes for close to 2 decades. Nice selection of shoes in general with descent prices. Every couple of months they put their shoes on sale for GREAT Prices, especially their work boots. I get the "Response Grear tactical footwear", boots every time. They're well made and last on a daily basis for a couple of years. Prices for everything else is about a 50\50 split between...
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