Baffled Escape Rooms — Local services in Medford

It’s been a long time since something has driven me to write a review, and I’m upset that this place was so disappointing.

My fiancé and I love escape rooms, today was the third time we have been to baffled escape rooms, and the second time we have left sorely disappointed. Today we tried “jailbreak”. Staff was initially friendly and put together. We soon realized that the staff was not watching us through the cameras at all. Their clue system is now run on I-pads and we were not told that we only get three clues before the clue system freezes you out. We were requested not to use the radios unless we were very stuck. At least two of their magnet based puzzles did not work leaving us stranded and wasting clues. At one point we asked for further direction through the radio and was met with NO RESPONSE from staff for over FIFTEEN minutes. When we asked for help from staff (and finally got a response) on the radios they had no idea where we were in our escape room which also wasted a lot of our time. When we finally completed the room we were met with an open door and no staff to greet us as we walked the hallway back to the main entrance. The guy behind the desk was on his cell phone playing a game and was too busy to respond to any of our concerns with anything other than a half-hearted “I’ll pass it to the owner”. He didn’t even offer to do any pictures or talk about the room (which we felt was a little odd). Not once did he put his phone away and engage us as people.

This is not the experience I have had at other escape rooms, that will respond immediately, watch the live video, inquire if we need help, and see/understand when a clue or lock is not working properly so they can guide us or come fix it. The one time we have been to this room and had a good experience, the staff met us at the door, chatted with us, offered to take pictures with those dumb signs etc, but all that customer service seems to have gone away.

Overall I am very disappointed. I have no interest in paying $60 to feel frustrated and ignored. I pay $60 to have fun and use my head, and ultimately have “ohhhh I feel dumb” moments when I need to use a clue and the answer is obvious. I hope the owner and his wife, who genuinely seem to care about their escape rooms, can find better employees that will match...

Went to the Dollhouse 2 room for my brothers birthday. Was really excited to get locked in a room with creepy dolls and try to escape, cuz who wouldnt be!? Well we got in there and there was not a clear direction on where to at least begin without using one of our clues. We have never done this before, but we atleast expected a starting point, or a clear directive on what we were supposed to be doing. If thats not how these things work, then my mistake.

Anyways, as we get going we had no idea what the end goal was, the room was incredibly loud with sound effects so it was very hard to hear the talking riddles, and missions, without having to repeat them which ate up our time. Then when we finally figured mission 7 out, the prop was broken and did not activate, so they had to stop us and come in to get it to work.

There was also a clue/mission that was included on the mission list, but there was no prop or anything in the room that attributed to that mission. (We asked and they had to remove it because it got broken, yet never removed from the board) Not to mention there was also a mission, that was not reset completely, which gave the answer and took away from the experience.

For our first time it was a huge dissapointment and there was no compensation offered for the experience (broken prop, missing mission) We would have even accepted a coupon for a new room since the room was broken and incomplete. But that did not happen.

Overall i would not recommend the Dollhouse 2 room, and if the other rooms are like what we experienced, beware because it is very pricey for the...

The quality of the Wonderland escape room leaves much to be desired. Staff seemed a bit preoccupied and did not have much enthusiasm for the part they play in escape room scenarios. The room is set up in such a way that each clue leads to the next, so you have a team of people working on one clue at a time. There is no breaking apart to search for other clues, just one to the next to the next. When we got to the second room the door to the third was already open and the countdown clock was broken. Some of the boxes for clues were broken or not operating correctly. One of the clues was placed on the floor because it's box was not working. Since they have the room set up to go from clue to clue it was not clear how this one fit into the puzzle. The walkie-talkies they used were not functional, so many buttons it's easy to push the wrong one. Apparently they could see the light flashing on ours and knew they could not hear us but did not bother to let us know. We mimed to the camera for about 10 minutes trying to get hints to no avail - even though they KNEW we needed help they did not communicate to us. My suggestion is to get rid of the magnetic locks with the remote push button key pad and invest in some good old fashioned locks with numbers or keys, get intercoms set up and get rid of the walkie-talkies. Those basic items would make the room more operational but ultimately you need to get a much better story and puzzle set up, this was not engaging or fun for a...