The RRRink — Local services in Medford

We recently decided to beat the summer heat and headed down to the Rink in Medford. Upon arrival, my daughter and her friend rented skates and headed out to ice-skate, while I took my other daughter, who happens to be in a wheelchair, over to the stands to watch and wave as our skaters went by. My wheelchair bound daughter asked if there was such a thing as "wheelchair ice-skating", and I told her I wasn't sure, but I offered to ask. So, marched right over to the skate rental desk to ask, if that was a thing. I really wasn't sure what kind of a response to expect, but both gentlemen enthusiastically offered to take my daughter for a spin out on the ice! Bobby ended up getting his skates on first, and he rushed out to the astonishment of both my daughter and I, with a great big smile on his face! We could not believe it! He acted as if that was the highlight of his day! But, what he didn't know was that he made my daughter the happiest that I have seen her, in over a year! I'm not gonna lie, I totally cried, such happy tears! Please give Bobby MAJOR kudos! Thank you for making a mundane day, extraordinary for my wheelchair bound girl! WOW, that was some A++ customer service! Also, he graciously declined the tip that I tried to give him, so I'm working on another angle to show our appreciation! Thank you for employing such...

Drove all the way from where Wilderville Oregon is, with my kids and there 92 yr old great grandma, got there and a girl said open skate started a half hour from then. We went to subway which was in the same parking lot And got a quick bite to eat. Went back in there paid for the kids to skate then went over and traded their shoes for skates not them all laced up and ready to go. This was our first time there. We went to get on the ice and grabbed a push cart thing, and this little girl says those are ours. A man said you can rent them right over there so we walked back to where we got the skates. They had a stack of them but informed us they are sold out. They said they only have 17 available and that those ones stacked up were for ticket holders.?? I explained my kids have never been there and would have to have one. They didn’t bother to apologize they just started at me. I asked for refund and they did ablige. The looks on my kids faces, I felt so sad and mad all at once. This was a terrible experience and the “kids” they have working there had no compassion or empathy what so ever. Not even an apology. They must be on a really tight budget to only have 17 push carts which clearly isn’t enough. Not only did it break my kids hearts but what a waste of...

This place was great. I had only been here once, I think - a long time ago. The skates seemed to be in pretty good condition for rentals. I'm no expert, but they definitely seemed better than others I've seen. The people all seemed nice, and the staff made it a point to ask how it was at the end when I was getting my shoes back. I'm surprised there aren't more photos of this place on here, considering they've been around for some time now... Oh well - I am doing my part...