T-Mobile Authorized Retailer — Local services in Melbourne

It’s important to note this location is not a “true” T-Mobile store, but a franchise. I typically can use the same screen protector for a year or two before it cracks. I went to this store to replace it. After 4 days, it already had several cracks. I brought it back and the employee offered a free replacement. Again within 2 weeks it was cracked in several places. I went back and asked why this might be happening, as it’s never been an issue before. I asked if there were other, stronger screen protectors that I may have been using before (I had used other locations previously). I was assured this was the one they used everywhere, that it was my fault for how I was handling the phone, and they tried to upsell me on a monthly membership for protectors. Again it cracked quickly (10 days or so). I finally went to the New Haven location where they confirmed that there are several better screen protectors, and that the one I had been getting was flimsy and easy to crack. I should have looked into it sooner, I know, but I want to warn to be mindful that this store has limited products and will offer misleading information. I just assumed they knew what they were...

The rudeness of the female manager at this location on East Eau Gallie Blvd. is off the charts. She has proven to definitely prefer dealing with male customers as opposed to females. She often threatens to call the PD on women customers for no apparent reason other than she sees them as some type of threat to her Mussolini want- to-be dysfunctional personality. The reason this store cannot retain an employee is because she is for some reason allowed to treat her coworkers as badly as she treats customers. If she doesn't feel like answering the phone she won't. Today (on a Sat. afternoon) I called, there was no answer and the recording indicated that the voice mail (memory) was full. This little holy terror is seemingly getting away with her profound lack of professionalism. Wouldn't it be something if the owners (not a corporate store) actually noticed how much business they're losing on a daily basis and did something about this ridiculously unprofessional little twerp ? (I...

This location is a complete joke!! The two acting managers should not be representing T-Mobile. Johann scammed me and, now he hides in the back…and Beslan is rude and knows NOTHING about customer service. Just awful…I regret ever becoming a T-Mobile customer…one of the worst mistakes I’ve ever made. I normally only like to post positive things for online reviews, but I was completely taken back on how rude… and the lack of empathy and care the employee Beslan displayed. She needs training on just plain common sense and empathy. A disaster. There was one young man in there. I wish I would’ve gotten his name because at least he did try to help me… I can’t remember anywhere that I’ve ever been that I have felt treated so poorly… Beslan needs to go back to school. This had nothing to do with wait times!! it is the fact that I was scammed on billing. My bill is different every month and keeps going up and when I went in for help, the manager Beslan was very rude and not...