Firehouse Subs Eau Gallie Blvd — Restaurant in Melbourne

They do not care here. Like not at all. Our food is always wrong and my son is full on allergic to milk. Not lactose intolerant. Full on Epipen on hand always allergic to milk. Yet they never listen or read and always put cheese on his sandwich. We ordered through the app this time thinking we would be better protected from having our money taken for food he medically cannot eat, but that was a crock. Followed the instructions on the app to inform firehouse of the mess up; hoping they would just remake and let me know when it’s ready. No. 2 weeks go by and I get an email for firehouse corporate asking all of these crazy questions, some medical, as if I said my son ate the cheese and had a crazy reaction. I write back and inform them that we have to check every time because they are notorious for messing up there, so we caught it before he could eat it and now that 2 weeks have gone by we just want our money back. They write back and say they are informing the store owner/manager of what happened and that they will be talking to me. Another week goes by and I get an email from Sara Bush (the District manager) asking me for a receipt. How on earth over 3 weeks later are you going to ask me for a receipt. I ordered through your app, emailed and complained through your app, and have all of that in your app, and you want me to provide you more proof 3 weeks later? Over a $10 sandwich??? This place is the worst in the area. Nothing but loud unedited rap music playing and the kids working there just do not care about anything. But why should they when their district manager is terrible person herself. What’s even better is multiple times now I have come in there to pick up and they didn’t even know they had online orders. They flipped and went over to the printer and there was my online order receipt. Sitting there for the last 20 minutes with no one I the store aware at all that they are being paid to do a job. We go here because we’re beachside and fast food is limited. But it sucks. It...

Horrible gm....he actually thinks himself intelligent lol which is funny bc all he kept doing was avoid questions and telling me he answered my question when he didnt....first put onion, which i am allergic to, and lettuce on my sub then i called back and told them then was told by lady that she remembered getting a similar order and probably but the meat on the wrong bread...then had to wait til gm came is to be told that didnt happen and she didnt tell me that while he kept telling me he had already spoke to owners and i needed to speak to a lady named sara, to which i asked if he was going to call her and get her to call me tonight bc i live an hour and a half away and was only there taking my dog in for an emergency c section day after christmas....and to the question of when he would be calling sara he told he had already told owners but not sara and wouldnt answer my question then the 3rd time i asked he kept telling me he had talked to owners and nothing of when he would even try to get sara on the line...kept yelling asking me if he could speak which he was speaking just not answering the question that was asked 4 times.....not a good gm very poor skills with customers or the drugs might havehim anxious it sounded like.....he kept yelling and told me i was yelling.....what a p.o s after his employee admitted to screwing up my order.....p.o.s like him doesnt need to work with anyone and needs to learn...

I have been trying to reach someone at your organization regarding my experience at this location. It is impossible to reach anybody at Firehouse subs... It is impossible! Wait time is ridiculous and staff is extremely rude!!!!! I would like to talk to someone about how I was treated at this store. How do I contact someone because the website is not working and I have messaged you through the app and no one has gone back to me. Once again filthy location, rude staff and ridiculous wait times for orders. Nevertheless the dialogue that customers have to observe taking place while they're trying to eat.

Well I got a copy and paste double talk response back from someone involved with the local store. Full of all the usual corporate jibber jabber and double talk about promising a better experience etc etc, but still no way to contact anybody in charge ..... Seriously??? I have been trying to reach someone at Firehouse for months No one will get back to me then I get this copy and paste corporate double talk response with still no information how to reach someone. I have actually contacted owners of different stores and they have forwarded my number over to the owner of the Eau Gallie store who has still not called me yet. I am still owed for a couple of meals and I'm not letting this go. Your best move would be to reply to this with a way to...