Dental Excellence of Memphis — Local services in Memphis

I don't write reviews very often, but after four extremely positive interactions with Dr Dagen and the staff at Dental Excellence PC, I felt that it was important to share my positive impressions. By the way, I'm going to go into some detail here because I find short reviews unhelpful, so skip on down to the last paragraph if you want the short version.

First of all, the front office staff are incredible. In most medical visits, I typically either don't notice the front office staff or get annoyed by the endless gossip that can be overheard from the waiting room, but in this case they have only ever been friendly and professional. It also helps that I never have to wait more than 5-10 minutes to be seen by the hygienist, I wish more offices operated like this. We all have lives and I think we'd rather do anything than sit in a dental office.

Next up are the friendly hygienists who have been very thorough and actually have constructive tips to offer rather than the endless stream of reprimands for not flossing enough I've gotten from my last dentist office. I worked with Tammy L today who was awesome, I think I may have also worked with Tammy M and Renae who were likewise great, I just can't remember the details from a year ago. Basically you are going to spend most of your time with the hygienists in any dental office, find one with good people.

Finally, Dr Dagen is one of the friendliest dentists I've had the pleasure of working with. He's knowledgeable, outgoing and supportive. He didn't try to upsell services I don't need like the last dentist I went to (they tricked me once into getting their not-covered-by-insurance-gum-disease treatment) but was honest about services I could benefit from. For example, I had some slightly yellowed teeth and he told me about their whitening treatment, but also told me that it wasn't something that I needed at that point. I appreciated his honesty and after considering the price and personal benefit (I'm a children's librarian that spends too much time with the public) I ended up purchasing it anyway because I never felt forced into it.

Oh and the technology is awesome and very much needed in more dental offices. You can make appointments online and get text message reminders. The computer screens in the offices show your past history and scans of the x-rays so you can see specifically where you have cavities. I also really liked the voice to text transcriber that took notes on my gum levels. The hygienist was able to call out the numbers and the computer would mark them down on each tooth. It might be somewhat unnecessary, but as a techie geek, I thought it was incredible and it made the process of sticking a metal hook in my gums so much faster than usual.

Summary: Dr Dagen is friendly, helpful and doesn't push the hard sell for unneeded services. The hygienists don't belittle you for not brushing and flossing enough and I actually learned something useful about how to brush and floss more effectively. They actually stick to their appointment times and it's never very difficult to get an appointment, not waiting around for months to get an opening. Great dentist office,...

This rating applies to the rude nasty dental staff that works closely with the doctors. They are short-tempered with patients who “bother” them with questions. I implore any POC to think twice before you choose them for your dental care. I truly believe the doctors are unaware of their behavior and they work hard to cover up their actions/lies. In my last encounter, the dental hygienist had a nasty attitude along with poor hygiene. I abruptly ended my teeth cleaning appt. No one from the office reached out to me because this big back boar lied to the staff. I called after 2 weeks of no contact and requested a referral to complete my dental plan before my benefit year came to an end. A week and a half later, I received a back dated letter to inform me that they could no longer provide services due to previous missed appointments. Mind you, I rescheduled 2 appointments because the airhead appointment setter kept scheduling me for days that I couldn’t come. Here’s the storyteller show stopper, the letter wasn’t signed by Dr. Conner. It wasn’t an original signature, it was a copy. In the end, if you are a POC be mindful of their behavior. In particularly, their rudeness, the way they act as if they don’t want to be bothered with additional questions or concerns you may have about your dental care. Dr. Conner always provided excellent dental care and he’s very attentive to his patients. It’s sad that the staff is not looking to him as an example to be better and to do better. He’s a class act and unfortunately its amateur hour the staff at...

I have been to many dentist over the past decade and always leave disappointed or crying. Unfortunately, I have had to have a lot of dental work done, due to different circumstances, and have not found any dentist who I felt like was concerned with my extreme anxiety or pain or just my general well being. Dr. Lindsey was recommended to me by a co-worker when my tooth chipped and I was horrified that I was going to have to go to a dentist again, after just a year prior experiencing a major traumatic event. I called to make an appointment and was quickly accommodated by a compassionate employee named Parker, who went above and beyond to get me in quick. I went in the next day and was nicely greeted with smiling faces. The dental hygienist, I believe named Shannon and Susan, were phenomenal. They made me feel very comfortable and relaxed. Then, I meet Dr. Lindsey and he was a God send . The most compassionate, gentle, non judging, kindest man I have ever meet. I did not know there were dentist out there like him. I experienced no pain and my anxiety level was almost zero. He truly cares about his patients and it is so obvious. I am so blessed to have found him and I even have an appt to return to get a whole mouth exam to get my mouth healthy again.That’s a huge deal for me! I really can’t say enough great things about Dr. Lindsey and his entire staff! If I could give more than 5...