Geek Squad — Local services in Memphis

Up until recently I had a good opinion of the Geek Squad there but I recently took my computer which had been purchased there and was told that it would cost $200.00 to simply diagnose my computer. I got a friend to fix it for 40.00. They did try a few simple things though but finally said maybe I should junk it. I am certain they are competent but I think a charge of $200 for diagnostics is a bit out of line.

It turned out that my computer had a bent pin in the processor, which was not caused by the Geek Squad, and maybe they would have found it along with the memory being missing and a few other things. Seems like somebody--not them-stripped it and in so doing it got damaged. I put a padlock on my computer. I think they are best for warranty work or if you need somebody to come by, overall Best Buy is a very professional company and my incident might be unique. One could argue that they saved me from a big charge, but some would argue that 50-60 for an hour of labor might be more realistic. I am not sure what their flat rate is or if the $200.00 was just a ballpark, but it sure sounded like a thing I would...

The delivery was great, except they delivered they wrong washer. Long-store, short "Agent Harris" said he would bring me a new washer but would have to call me back to tell me when. After a week of not hearing ANYTHING, I started calling... I called DAILY both Agent Harris and his manager Scott Pearson and left messages to please call me back. They never called me back. After a week of leaving messages my patience is at an end. I now am on endless hold with Best Buy to try to talk to a human!!!! This is reminiscent of my call 2 weeks ago at the start of this. It took 2 HOURS of hold music to...

My Laptop had CRASHED with no possibility of Survival, so took it to the Resisters & Bam Bam Boom.... Within 30 hrs or lesssss I received an email & text saying YOUR LAPTOP IS READY FOR PICKUP !!!! I was like Sure, I'm on my ( thinking to myself that it's a goner, NO resuscitation). But GOD....and the SQUAD $$$$ SAVED MY BABY as well as Everything I thought had been lost...pictures, videos, files of significant importance... Cleaned of ALL VIRUSES, Malware..act... I'm Super Duper Ecstatic !!! I SUPPORT& REFER GEEK SQUAD...