Ross Dress for Less — Local services in Menifee

Customer service is okay,managers really need a huge retrain .Two lines open and people standing around talking at the customer service desk ! This store lacks inventory really bad ! Purses are always scares accessory broken, damaged or open on a big level . The store doesn't order for the area of needs or wants unfortunately .Their home goods section is very cramped always things on the floors.Can barely fit a cart through let alone a walker or wheel chair ! While I get the cart return issue in Menifee,not letting big items and people with several bags take them out to their car is RIDICULOUS.Having to pull up to the store, blocking traffic seems really annoying.They need to work this out .All the curtains are jammed together no room to pull out wo ripping cardboard . Candles either fingered ,cracked ,old or damaged shoved again in the very last row in the back. Place needs a overhaul.Broken toliet in handicap, whole toliet moves at the base.Again tlc goes along...

so my experience was great however, I first hand saw my friend who is African, get treated very poorly at the self check out, so bad in fact I am leaving a review on her behalf. first, I can only assume the difference in treatment was because of her race, patty went out of her way to make my friend feel very unwelcome at ross, upon paying she fine toothed her purchases over three times and accused her of having more items than she paid for only to realize it was a set, she did not bother apologizing, and was still quite dismissive and she wasted so much time being difficult and rude only to be wrong, she checked prices, then she went to skus for each one...it was just above and beyond extra behavior of which I have never ever experienced. I think patty needs retraining on how to treat the customers and most importantly on not being biased. People have enough to contend with, and being kind can...

While this was by no means a Ross with a fashionista kind of presence, it was certainly one in which the employees were friendly and energetic. There was no great supply of merchandise and things were certainly strewn about, but as I watched the many customers, who outnumbered the employees at least by 20 to 1, move things from one location to another and throw things to new landings, I could not imagine anyone keeping up with the customer madness. The fact that the employees maintained their sanity and upheld their quality customer service skills greeting everyone seen walking through the door and asking, "did you find everything ok" when checking out was a testament to their patience and customer service skills. It is Ross management at upper levels in the industry who should ensure that the frontline staff have the training and resources that they need. My 3 Stars...