Best Buy — Local services in Menifee

UPDATED REVIEW (2025): Yup, they're still terrible. Since posting the review below a few years ago I've since switched a majority of my electronic purchases to Amazon, B&H, or Micro Center. That said, today I really needed a PC mouse same-day so I begrudgingly ordered it for curbside pick up at this Menifee location. When I got to the store I was notified that curbside was not available (strike 1), then when I went into the store I was told they're only accepting cash (strike 2), then when I said I was just there for a store pick up which was already paid they said they couldn't do that either (strike 3). Out of frustration I asked the nerd squad person at the counter to just cancel my order and he replied while walking away "you can just do it yourself on the app" (strike 4). So I happily jumped on the app to do so but noticed it gave me the option to switch pick-up to a different store about 10 minutes away. I decided to call in advance just to make sure their store had it in stock but after 2 attempts nobody picked up the call (strike 5), so I cancelled the order. Moral of the story, this store is still the worst Best Buy I've ever been to and somehow has gotten worse over the years. Save yourself the trouble and just get it on Amazon. While sitting in my car it took me less than a minute to purchase what I needed on Amazon and not only will it be delivered tomorrow but it was also cheaper.

Original review: Let me start by saying that I'm an Elite Plus Member, Best Buy credit card holder, and have been a loyal Best Buy customer for the past 15+ years. I've spent tens of thousands of dollars at Best Buy and was a loyal customer even despite the fact that my job provides steep corporate discounts at B&H and other electronics retailers. Despite this, the store supervisor (Cort) as their Menifee, CA location decided to charge me a 15% restocking fee on a camera lens despite the fact that I was exchanging the lens (within 24 hours of purchase) for a more expensive lens that was TRIPLE the cost. This type of money grabbing pettiness is the exact reason retailers are going out of business - they fail to provide a unique customer experience that differentiates itself from Amazon and other online stores. Had I returned the lens with Costco, Amazon, or B&H it would have been no questions asked and no fees. I plan to close my BB credit card since it’s already paid off and moving forward will purchase all my electronics from...

i really did not like my first experience at all with this store. i wasn't planing on returning my computer with a receipt. but i was told by several employees that there would still be an exchange. so i called your store directly but was transferred to another state, who then sent me to the actual store. i talked to Pam who even tho i told her my situation with no receipt and what i was looking for, gave me instructions to bring it in anyway. from there i asked to talk to a sales associate directly by name, and almost as if they completely ignored me told me they would be right with me. while there was one costumer next to me being helped and 5 other employees standing behind the counter, including an MOD. Finally when the MOD Pam, came over to me the first thing that came out of her mouth was "sorry we cant help you without a receipt" this is the same Pam i talked to on the phone. my obvious response being that i was told not only by her, but others that it wasn't an issue. i cant believe i as a customer am having to push any help that i can get. I even went as far as them having me call my bank to get my old card number to look it up. witch once i got it took more then enough time to only give me a response that it had been too long since i had purchased it. Most of the other employees where actually nice. It was the MOD Pam that surprised me the most. completely lacking in customer service. Rude, not at all understanding the situation she puts costumers in, wasting my time and my gas for i guess her reason of dealing with costumers like me. i understand the return policy. but i was told they could find another way. They did find a way, after i requested we try something else, but there was still another reason they could not further help me. And i had spent a great deal of money on this computer based on a recommendation from the electronics section. It in fact did not do what he said it would so i was simply looking to trade in and find the correct computer at the same price. i do not think i will be returning to this store, and my trust with Best Buy has made me consider finding a more helpful and customer orientated store. I have three jobs that all deal with costumer service. i understand you may be having a rough day and that you are still people, but its showing up to work professionally that gets you paid...

Last Black Friday I went in with my family to buy a camera. My nephew bought the same camera and was able to go home with it the same night, while I had to order mine in store using my brothers best buy credit card account because they were out of stock so I did not get to take mine home that day. As we were walking out of the store I held his bag because he was holding something else and that was that.

Fast forward to the next month when my brother receives his Best Buy statement and there is a charge for two of the cameras, when I had only purchased one. I call Best Buy credit services and explain the situation which took well over an hour as I was switched between multiple people and was put on hold and it took extra long because I "am not the authorized account holder" (we later added my name as an authorized user and somehow when I called again after my name was no longer there). Anyway, I filed at least four disputes and none of them seem to be recorded. I go into the store where I purchased the camera about a month after the Black Friday and explain the situation and one of the assistant managers or some management member named Austin goes to the back and within less than 7 minutes he comes back and says he has me on video camera walking out with the camera. He refuses to show me the footage and I still don't know how, he was able to find me in video footage of Black Friday out of all those people and say I was holding the camera that I purchased. I explain how I was holding my the camera my nephew bought but they refused to even open a discussion for what had happened and just kept repeating that the video surveillance showed me walking out with a camera.

The purchase for that camera is still on the account today, they have not removed it and they still won't talk to me on the phone without my brother which is extremely hard to arrange while I'm off at college and hardly see him or am able to contact him. I am already struggling financially as it is, and now to have added interest every month is making...