Papa Johns Pizza — Restaurant in Menifee

ADDENDUM: I finally discovered the missing peppers I ordered. Teeny tiny dipping sauce containers of sliced peppers for $1.75 each. This was a shock to me because when I have ordered multiple pepperoncini sides in the past for $.50, I would literally get fistfuls of peppers, enough to store inside a Ziploc-type bag for a week! Are banana peppers really that more costly and is $1.75 for that tiny amount of sliced peppers really a fair price, AND why not inform the customer exactly what they get by showing a picture of what is really purchased, same as other menu items!

It is very sad because they offer quality food with lots of options, but the customer service is so bad, along with the fact the founder is a racist, even with a so-called VIP 35% off for the rest of the year, I can't see returning.

When the corporate office launched a "we want you back" campaign this year, I had two nice email conversations with the local franchise owner, Rich Malekzadeh. We were weighing the fact that founder (and admitted racist) John Schnatter would receive money of each purchase versus local workers making way less money as a result of people boycotting the brand.

This afternoon was a rare time I have ordered from this company since the founder controversy came to light.

My order this afternoon included a WELL-DONE medium pizza AND two orders of banana peppers.

When the driver arrived, he handed me a plastic bag which contained only a soft drink and two sauces. I asked, "Where are the banana peppers?"

The driver said, "Everything else you ordered is in the boxes, including the two sides of peppers."

I should have opened and inspected each box before signing the check because when I took the food into the kitchen, there were NO sides of banana peppers in any of the boxes. In fact, two sides of peppers WOULD NEVER FIT in those boxes along with the food.

I also immediately noticed my pizza was NOT well done as requested.

I immediately called the store and asked to speak with a manager.

After a long hold, a man came on the phone and when I asked for his title, he hesitated and said nothing. I asked for his title again and he said he was a "shift lead." I said I wanted to speak to a manager. He said none were available.

I asked him to have a manager call me within 15 minutes or that I would be emailing the franchise owner. Evidently, he did not have the information for me on Caller ID (which is odd) and said he would have to write down my information. I clearly and distinctly gave him my phone number and one legal name. As I was spelling my name, he said: "You are going too fast."

When I started spelling my name slower for him, which is not an issue, he said to me, and this is a direct quote, "I am not retarded."

At that point, I simply hung up the phone.

If this is the type of environment the local franchise owner condones from his employees, he is no better than the founder of Papa John's. I immediately emailed that owner and hope he takes...

Christine the "manager" clearly has not been to any continuing education regarding customer service. She is extremely rude, and has no place leading a team of people as she is a terrible example! She doesn't smile, ask how she can help, say she'd like to make your experience to be a good one, thank you for choosing Papa Johns! Literally nothing that is textbook good service. Let alone not fixing a problem without interrupting the customer with complete disregard they are the reason she has a job! I hope for the franchise owners sake she gets sent to some training at...

Pizza seemed a little doughy compare to usual like it was rushed.... Pulled out the oven a little to quick before full cycle.... Then on one of the pizzas the toppings were smeared on about 30% of it, but usually this place is on point, the lady did say they were understaffed that day so I wouldn't hold it against them, no big deal, Papa John's has always been one of my favorite chain pizza places, and the garlic dipping sauce and Papa John's unique flavor is a comforting classic, I'll definitely be back for...