Big Frog Custom T-Shirts & More — Local services in Mequon

I want to introduce myself and my son Rob Radmann. Recently I was looking for a shirt and hat to best represent the Formula Atlantic race team my son and I run. There are so many on-line and pop-up ads that it is kind of a wild wild west of options. Minimum numbers of shirts and so on and so forth. So, when I did the search of shirt printers near me the Mequon Big Frog store came up. I immediately emailed and immediately got a reply. I said I wanted to stop in and meet the team. They said absolutely! I think that may have been the sale right there, but it got that much better when I walked in the door. The owner was working at his design console, his daughter was doing email replies and answering requests and questions online and there was LIFE in store and in person. It made all the difference in the world to look at samples and talk about our race team and my son and about her son and Basil’s grandson and how they know he is a car kid. So much in a moment that happens as you get to know the real people behind the business.

All that said, and I could go on and on, but ultimately, we are going to work together on many more projects and of that I...

I got an unwanted feeling about it as if they didn't want my business to be Frank it gave me a racist vibe .. 1st They gave me excuses that the embroidery machine didn't work and then they promised me that my item would be done by my requested date.and it wasn't so I called to ask the status of my order and the person that answered knew nothing about it so i described the person that took my order and was told they would call me back hours later no call so I reached out again only to get more excuses of how busy they were so I canceled the order and hung up then decided to call back to ask why wouldn't they contact me right away to inform me that they wouldn't make the deadline I requested to allow me time to find another service and was starting to get more excuses of how they will do better next time on customer service so I had no time to find another service provider to make my custom shirt for my Nephews Funeral the very next morning So Thanks Big fraud embroidery...

Never ever use the company, Called on the phone to ensure that there was enough time for a banner to be done for a corporate event. Not a t-shirt a banner. They advised that it would take MAX 7 business days. They were paid in full, in person. 13 days later, the banner was not complete. At first, they tried to say that no clear turnaround time was given... then I advised, " NO, I was the person that came in, and paid in full" and that there was plenty of time to get the banner. Further, there was NO CALL, NO EMAIL, NOTHING. Juts the charge from 13 days ago. The person finally told the truth on the call, and said it was his fault, and he never made the order! WHAT!! Imagine, that there was ZERO communication, and when you go to pick up and order, nothing is done. I can not imagine this sort of incompetence in any company, let alone one in the city of Mequon. If I could give them Zero Stars, I would. I will never use them again. Like...