Massage Envy — Local services in Mequon

I had the worst massage ever. I had very low expectations - only went because I had a gift card from an employer. Not only was my massage therapist rough and aggressive, but when I wasn't protecting my body against the twisting and abrupt movements, I was trying not to laugh. Just because I requested deep tissue, doesn't mean fast and jerky, twisting my joints all over the bed and causing the sheets to shift constantly. I understand if you want to work on some knots and if so, I might not have the most relaxing massage because you are working knots out, but that was not this. Anytime he got close to finding a tight muscle he would move on - didn't follow through on the muscles, didn't work on any knots... breezed over everything without focus on anything. Like he didn't know his anatomy! I told him SI joints and facets and could tell he had no clue where to find them! It was as if the person had NEVER been trained. My ankles were both strained from the twisting of my lower leg during the massage - my middle back is completely contracted needing dry needling to unlock the spasms I suffered - I thought my thumbs were going to dislocate and are now sore today. NOTHING is better, there was NO relaxation of any kind, I am worse off having gone there. Next time I will toss the GC in the garbage because no one should endure such a reckless attack on their body. I recommend each therapist massage each other and regularly get reviewed and critiqued internally and should have to go to regular continuing ed on massage techniques. If people think this is what massages should be like, try somewhere else. I promise it won't be any worse! There are people much more...

I DEFINITELY LUCKED OUT COMING IN HERE!

Massage Envy Mequon is great in every aspect. The facilities are always clean and comfortable, staff is always helpful and knowledgeable, and everyone I’ve met there has a wonderful balance of friendly yet professional.

I first came in for an issue with a severe cramp, I couldn’t even move my head. I was hoping to just get a quick session with a theragun, and ended up meeting the best massage therapist on the world. She suggested I come in for a session of traditional massage, so she could work out some of the tension in the more delicate neck areas by hand.

At first I was extremely skeptical, and certainly didn’t want to spend the money, but I came in late that week anyway…and I’m SO glad I did. I ended up leaving the session with a membership and a plan to come back once a month to see her for anything and everything that was bothering me.

I’m hesitant to mention her name, because she’s already so popular and books up so fast, but Kali is absolute MAGIC. She has extensive knowledge of kinesiology and knows exactly what areas affect what muscles. She’s always working to broaden her skills and share with/learn from her co-workers. She’s so friendly and never lets you leave without feeling secure that whatever issue you came in with is better, and even gives you some advice for maintenance and stretches/practices to use at home/work.

And, on the rare occasion that I can’t manage to snag a spot with Kali for the month, I’ve always been matched with another wonderful therapist with their own unique and helpful...

I've seen several reviews similar to mine, and I'd beware of signing a year-long contract! I can only speak to the massage appointments, not the other services. I'm sure I'll get some canned response asking me to contact the local franchise—save it!

I signed up for a year-long membership at $75 per month but had a really hard time booking appointments. I often had to schedule them 2-3 months in advance and book multiple at once. This only works if you schedule religiously. If you fall behind, you’ll wait a long time to catch up on your credits.This spring, I fell behind and scheduled several appointments to use my credits.

The first one was canceled by the store. For my second appointment today, I checked in only to be told I wasn’t on the schedule. I don’t randomly add massage appointments to my calendar, so they clearly dropped the ball again.Then, in front of another customer, I was told my account was suspended, despite having five massage credits. Later, they called to reiterate that I wasn’t scheduled today and my next appointment is next week. When I confirmed I’d be there, they again said my account was suspended. I explained that I want to use my credits and then cancel my membership, but they told me I’d have to pay membership fees again to use the credits I’ve already paid for. So, basically, I’m out about $375.The employees are friendly, but this business is horrible. I’d urge anyone considering a contract to save their money and go to an independent massage therapist.

Here comes the canned (probably...