Neroli Salon & Spa - Mequon — Local services in Mequon

PLEASE DO NOT GET THESE EXTENSIONS IF YOU HAVE THIN, FINE HAIR!!! I got hair extensions from Sydney and I was extremely disappointed. I had a consult with her about the extensions and I had asked her if I could get extensions with my thin fine hair. She said that most of her clients with hair extensions have thin fine hair and they look great. I asked if the wefts would be covered up even though my hair is thin and again she said they would be. She asked if I wanted length or volume and I said both. So, the same day I had the consult I ordered the hair extensions. I was made aware that I had to put 50% down that would be non-refundable. But, I trusted that Sydney knew what she was doing and that they would look great. Last week I got the extensions put in my hair and after they were in I looked at my hair and there was no volume on the sides. After paying all that money I broke down into tears when I was paying my bill. Between the extensions and the application cost it was almost my whole paycheck. I was told by Sydney that there was nothing she could do to give me more volume except a hair piece. The lady at the register asked if I wanted her to call guest services and she told me the manager was in a meeting, so he would call me back, which never happened. Then I was at work a few days later and was told by one of my friends that she could see my wefts in my hair. What a nightmare!!! Now I am soo self conscious of the wefts showing that I have to wear a hat...

I booked an appointment to have a trial run for an updo for my grandson's wedding next month. The stylist was very nervous and obviously did not know how to do an updo. I brought pictures of styles I like, but told her to do what she wanted. The only request I had was that I wanted fullness in the crown. She never did put it up. She put a few bobby pins in and then curled it into long ringlets. I never did get an updo. They wanted to charge me full price for this. They said that the stylist said my hair was too layered for an updo. My hair is over 12 inches long and all one length. The short hair at the nape could have been covered or blended.

On to round two: A dry run of makeup. I told the woman that I normally wear a lot of makeup so she could "go for it." She did airbrushing. Which was amazing. Unfortunately, she didn't do any contouring. I asked her to do it and she said it was too late. I thought that I was getting full makeup, but, she said I have to ask for contouring. How did I know that? Shouldn't she have asked what I wanted first? Then, her excuse was that normally people want natural makeup for a wedding. I am not the bride! She then became nervous and started picking up the wrong brushes. I now had a red streak across my lower jaw because she was trying to contour, but she said she picked up the wrong brush.

I spent the rest of...

This was my first and last time visiting the salon. My stylist was Brandy. I got a cut and color. The color resulted in hot roots where the root color was significantly lighter than the ends. I only noticed when I came home and looked in the mirror and was shocked by the results. But even worse than the color was the haircut. She spent probably 15 minutes at most cutting my hair. I asked for a very simple trim, yet got 2 inches of my hair cut off. I also asked for the ends to get thinned down and she proceeded to use the thinning scissors to do so. I’ve never encountered that before, all other stylists always use regular scissors and proper technique, it’s like I went to Great Clips to get my hair done. It’s probably the worst experience I had in a salon, had to go to a different stylist to get another color and cut and even after that the damage done to my hair will take much longer to fix because they will need to cut off all the ends she “thinned down” with the scissors. Never again. I am perplexed that a salon with reputation as prices as Neroli will hire someone who has no idea how to do hair. Photo of my ends attached, this is what the stylist did to “thin...