Einstein Bros. Bagels — Restaurant in Mequon

The GPS said it was a place called Coffee and Bagels but the building was an Einstein Bros Bagels. There was a bit of a line but I expect that of a breakfast spot at 7:30am. What I didn’t expect was how rude a particular staff member was to the customers. The first incident I noticed was a customer was not prepared with her order and was holding up the line as she decided what to get. The staff member made repeated comments that she was slowing things down and inconveniencing the rest of us. I personally didn’t feel inconvenienced, I was the last of three people waiting. When the next individual ordered she started yelling to him about how he needs to approach the register. I think he was confused because there were two registers- behind one was the woman demanding he “step up and order” and behind the other was the woman who was previously taking orders. The woman later was chatting with a regular, mask off, while the rest of the staff busily filled orders. I also noticed there were business cards to call with feedback but the woman didn’t have a name tag (despite other staff wearing name tags). I hate to rate this location poorly based on one staff member but I was really disenchanted by how she spoke to customers. The bagel was good and they had a decent selection. Their menu was pretty innovative including a bagel sandwich with brisket. I would also recommend using their order ahead app to cut down on wait. I will give it some time and try this...

Open your dining room already. It's time to start providing the full experience to your customers. Blaming COVID at this point is like blaming the King George and the tea tax... move on please.

PS - I do love the bagels and your associates are friendly and helpful.

With respect to your response... You often have dozens of customers waiting in line with no social distancing or masks. By having your tables closed you force everyone stand closer together for up to 15 mins at time which is not good from "a keep people safe perspective." I realize that this is likely what your location being asked to do. However, your response is not logical or even honest when you actually see what the customer experience is like. This is not safer...but it does appear that customer experience is a lesser priority. So only 2 stars which is not fair to your excellent team because your business is measured by the reality of the customer experience and not by your...

Today’s visit was bad.I waited three minutes cause there was no staff up at the service counter to take an order. A gentleman came from the back with the gloves on and another lady came from outside after I had been waiting for three minutes, he proceeded to take my order and went to make my order with the gloves that he came from the back on his hand. I requested that he put on new gloves for me the young lady that came from the back African-American female with braids in a nose piercing, didn’t ask her name, but they made the sandwich wrong and she had an attitude because I need her to correct my bacon, egg cheddar bagel which she had put blueberry smear on and I did not request blueberry spread or strawberry spread on my bagel sandwich Only on my plain bagel. Today’s experience was very very heartbreaking because I visit this location at least...