Little Caesars Pizza — Restaurant in Mesquite

At first when I saw all the reviews after my experience I wasn't going to pile on because it just more of the same but it's also very convincing the more people you see with the same complaints. Obviously this location needs to make some changes to how they do business. In my experiences their online order procedures needs to be looked at very closely. If I go somewhere I try to at least give them two or three chances before I stopped going altogether. This is the third time I have ordered from this location online. On Friday May 20th I put in an online order approximately 2:15 p.m. for a 5 pm pickup and was told my pickup time would be between 5 and 5:05 p.m. when I got to the location and told the person in the front that I was there for pickup she never even spoke to me and walk to the back as though she was going to check. Several minutes later she returned but still did not speak to me and ignored me trying to get her attention. I was the only customer in the building. Another employee came and took my information and when they finally found it it had not even started yet and this was 5:05pm. At 5:20 I went and asked to speak to a manager and that is when they brought my pizza out. I first checked to make sure it was correct because the last time I ordered the order was incorrect and I did not find out until I got it home. The order was correct we had gotten a deep dish with stuffed crust. When we got it home and began eating it the center of the crust was doughy and not...

Called in an order for a large sausage, onion, jalapeno pizza and a large pepperoni pizza at 5:45 p.m. (the guy on the phone) repeated my order and I heard him call it back correctly (he was new). Picked up the pizzas I got home to see I was given the pepperoni and a pepperoni,onion & jalapeno instead of sausage. I called and I was told to bring the wrong pizza back and they'd make a replacement (this guy was really nice and pleasant). I went to get the replacement and got home it had the correct toppings but no pizza sauce on it .... It was dry, no taste to it a lot of jalapenos barely any onions. I looked at my nephew's pepperoni pizza he'd been eating & it also had no pizza sauce. I called again spoke to mgr or asked for mgr and got Sudeep S. & was told I had to take back both full pizzas to get refund or replacement pizzas and it had to be done tonight at most within 24 hrs. Otherwise there's nothing he can do for me. I mentioned I barrowed a car and no longer had a car to go up there a 3rd time. I told him this was bad customer service and he was rude and I was tempted to go online and give a bad review.. He told me...

My mother in law ordered went to pick up our pizza’s and the customer service was terrible. The lady at the counter didn’t smile, say here’s your order, didn’t ask for a receipt nor say thank you. You can tell she didn’t like her job. So my mother in law asked to speak with the manager and the lady called the manager, then handed the phone to my mother in law. When she handed the phone to her she didn’t even tell her that the manager was on the phone. She just brought the phone to her and said “Here”. My mother in law said “hello”, the person on the other end said hello- she didn’t even introduce herself and say how can I help you… my mother in law said hello? Who is this… then the manager introduced herself over the phone finally. “Oh this Mona, I’m this district manager.” My mother in law expressed her concern to Mona(The district Manager)… NEVERMIND- I just spent over $4o bucks and I...