KAY Jewelers — Local services in Miami Township

My issue with Signet Jewelers is twofold. 1) Russell, Store Manager of Kay Jewelers in Dayton, OH (Dayton Mall location) I came to this store in February with my fiancé to purchase a wedding band for myself. There, I located the ring I wanted, however, they did not have the ring in my size. Russell suggested I purchase the ring that day, and that he would order the ring I needed in my size, and we'd be able to exchange the rings. Russell was supposed to call and update me that Tuesday, but he did not. I called Wednesday, and he was supposed to call me back on Thursday. Once again, he did not. This pattern continued throughout the entire period of me attempting to get the correctly sized wedding band. Fortunately, I did receive the new wedding band in March. Unfortunately, they ordered the wrong size. And the process began again. I do excuse their inability to contact me during their COVID-19 related absence, however, even upon returning, Russell still failed to contact me or provide me with an update of any kind, unless I called the store myself, or went to inquire in person. The last straw was when I called to check on the status of my 2nd reorder, I was told by Russell that the vendor which supplied the ring was closed. I called a second Kay Jewelers, and determined that to be a lie. Upon learning this, I went to the Kay Jewelers in Dayton Mall and demanded a refund, which I was promptly given. While Russell is undoubtedly a nice guy, he completely failed in terms of customer service throughout these...

I had purchased a necklace and earring set for my wife as a gift for Christmas . I was uncertain if she would like the style of earrings but I was assured by the salesman that if for any reason she did not like the earrings they could be returned or exchanged nonproblem for up to 90 days. Well she did not like them and wanted to return for a refund . We took the earrings back and was informed they did not have enough cash in the drawer to refund the earrings as they had just opened ($150.00) We were asked to return in 2 hrs. We came back 3 hrs later and again they had not made enough sales to cover a refund, meanwhile the salesman had ripped up the warranty paper saying we would not need them anyway. He also informed us that the return policy was 30 days and only had a few days left. He offered to send a corporate check via snail mail to which I declined. He then became rude and stated we better figure it out before the return period expires. Extremely poor customer service from a store I have spent thousands of dollars at over the years. I will not shop here again. I called corporate and surprisingly they had the same poor service. Very disappointed in...

Absolutely AWFUL. I will not be trusting them with my jewelry. After inspecting my rings for the 6 month check up, the lady put my ring (that was my grandmother's) in the cleaner and gave it back. As I was walking out of the store I noticed a diamond was missing. I took it back to her and they emptied the cleaner and found my diamond. First issue: how did they not notice my diamond was loose when they checked it ? So they sent it out to put the diamond back in, promised date was Feb 3rd. A week after the promised date I called asking the whereabouts of my ring. The woman said "your diamond was chipped, they had to order a new one. Itll be in the 21st" which brings me to my second issue: when were they going to tell me my ring was going to be 3 weeks late? And why did they not notice it had a chip in it when they inspected it !? The next day, I called them and asked them if they could send my old diamond back with my ring (just in case they did not put a real diamond in my ring). The man said he would call the company and let me know. It's been over a week and he has not called me back. They've had my ring for almost a month. It was supposed to be gone for less...