Menards — Local services in Miami Township

I reassessed your rating which went from 1 to 5 stars. Two reasons for the change. First, Chris in appliances was excellent in resolving a problem had with online order. Not only did he resolve the issue but explained when I would be notified. Really nice person. The second reason is that you require people to wear masks. I am nurse, have immunosuppressed people in my family from autoimmune disease and another is transplant. I really appreciate you protecting them. Thank you so much

Customer service is horrible here. Last time it took me 25 minutes to find help getting lids to trash cans, everyone I asked said it wasn't their department. I should have known better than to return, every time I come here I walk away frustrated. Stood in roof/railing department waiting for assistance for long time. Assumed the two men behind the register that were chit chatting were probably not customer service since they never once stepped away to ask anyone if they could be of assistance. I figured they were just cashiers. There was one man on the floor and he was assisting someone. It took awhile because he was showing them how to install railing, etc. I stood there waiting, when he finished with them, he looked at me and before I could ask a question he walked behind the desk to be with the other fellas. Guess it was because I was female and couldn't possibly know about home improvement things outside spectrum of paint and material. So I came here to pick up case of propane for someone, thought I might try getting a few things again for myself. Be careful, they have stickers showing the fire alarm is on sale for 24.99 but at checkout they charge 34.99. There were two signs showing the 24.99. This seems like false advertising to me. I just went and returned the items I purchased for myself. I will purchase it at Sam's Warehouse. I should have known better than to shop...

The only reason I’m giving this company a star is because the GM Tyler was able to help my fiancé today. Robin the very nasty woman at the customer service counter that they should fire was incredibly rude today. We purchased a lawn mower in June and it has been in and out of the repair shop 3 different times. This lawn mower has been in the shop for 8 total weeks and I had to beg the GM over the phone for a refund so that I didn’t have to keep dealing with taking it to the repair shop. He finally agreed a week ago and we drive from Cincinnati to Springboro where we purchased the mower originally all for Robin to tell us she wouldn’t refund the mower. When we asked Robin to speak to the GM she refused to call the GM to the front of the store. I had to walk out of this store into the parking lot to call the GM on the phone, waited on hold for a total of 10 minutes for him to answer the phone. Once we get Tyler on the phone to explain what is now occurring up front with miss know it all, no customer service having Robin he processes our refund so we can drive the 54 minutes back home. It was irritating enough to purchase a $240 mower that didn’t work out of the box, their entire repair process is ridiculous and having to drive the mower 3 different times to and from the repair shop since June is insane. And that’s a 40 minute drive each way from my home because the repair shop is in north Cincinnati. And the poop on the shoe was dealing with Robin. The woman that thinks she has way more power than she actually does. Maybe consider going over coaching with her all over again because whomever it was that trained the horrid woman only did half the work needed. I repeat Robin is a terrible asset to your team and the reason we will never return to any Menards. We will take our...

The store itself is great, good deals, lots of decent tools and products, nice selection. Its the staff and management at my store (Miamisburg OH) thats the issue. Most of the staff are rude and unhelpful. They act like its an inconvenience to answer questions. Most are young people, but management is the same way. The female managers and supervisors snear at me when I leave giving a cold and unfriendly "have a nice day" I stopped responding. Just very rude. Another issue is they move stuff around too much and dont tag half their wood products so its a pain to buy without needing to call for assistance or item lookup. Returns are easy so thats nice. We spend upwards of $15,000 a year there but I guess that diesnt matter to them. Not to mention their glorified doorman who thinks its ok to belittle people without a mask. And to charge a dollar to wear a mask in your store to buy your products....come on how cheap are you? You make billions...cant spare a few thousand for the common wellbeing of your customers for a mandate you ordered? Pathetic. Regardless, Lowes and Home Dept are no different. To the staff if you dont like your job or its too hard to stock shelves find another job. Im tired of seeing that scowl on your face every weekend when I go. And to the management get control of your staff, start listening to complaints because eventually a new HI store will come around and make you obsolete and to staff, management, CEO, presidents, chairs just remember this. People like me pay your paycheck. You work for US! If it werent for your customers you wouldn't be there. Be...