TOM FORD Miami — Local services in Miami

I have been a loyal fan of the Tom Ford brand, but visiting this store only once has irreversibly changed that. Looking at everyone else’s negative reviews, I can confirm that this is happening as of now. Seriously, Tom Ford must get rid of this store before their reputation is damaged further. This place is like the Louvres Museum, and I do NOT mean that in a positive way. They let you in and shut the door behind you, you would think it’s because they want to make the customer feel comfortable and special. That couldn’t be farther from the truth. You will be watched at EVERY corner of this museum, I mean, store. It is as though they are scared of you touching things or stealing. They pretend then that they are there to help you, and when you do ask a question, give a completely irrelevant response. I had to ask the lady there THREE TIMES what the custom fitting process there is, and she would tell me about the item’s price, or other irrelevant facts! Then she would not move away from me, standing 3 feet away and staring at me the entire time, moving with me whatever move I made. I have never felt so uncomfortable shopping in any store, almost worried about my safety. These people haven’t been trained for the basics of customer relations, or maybe they have, and their training is about being intrusive and offensive. A properly trained staff would know to listen to the customer’s question, provide the EXACT ANSWER to that question, and then GO AWAY AND DISAPPEAR. You need to give the customer attention BUT ALSO SPACE, equally importantly. These people have NO IDEA about customer’s personal space. I then had to as for the store’s manager right there, and tell him about these basics. He didn’t disagree that they are disrespectful to the customer, but it remains to be seen if any meaningful change will happen. As for me, if there was ANY chance that I would buy anything from this store, or even walk inside again, the chance is going to be ABSOLUTELY ZERO now. NEVER AGAIN. Please save yourselves some time and trouble, and go to a different store, perhaps when you travel elsewhere, or just shop online. Or avoid Tom Ford altogether, if they can’t run their stores properly, they don’t deserve any loyal customers. Economy 101, as...

I’m very disappointed. I’m a huge fan of Tom Ford, but what happened the other day needs to be addressed. My wife went yesterday, Saturday the 13th at around 2pm to buy me sunglasses for my birthday. As soon as she entered the store nobody greeted her, and the salesperson told her that she had an appointment in 5 minutes, and was on her phone!!! My wife asked politely where the sunglasses were and she pointed upstairs. So my wife went up and nobody was there, she went down and asked please can I see that model, sales person said you can open the cabinet yourself meanwhile she was on her PHONE texting the entire time. My wife went back and opened the cabinet herself. They get commission for sale right ? This is the way to treat customers that are ready to spend real cash here??? I don’t think so. Rarely I write a negative review, actually I never did. But this got me very upset. She came sad and disappointed, hope this review helps to ensure managers take accountability and...

Extremely Disappointed – Fading Logo on a “Luxury” Wallet?

I expected so much more from a brand like Tom Ford. I bought this wallet thinking I was investing in quality, class, and durability. Instead, what I got was a product that couldn’t even hold its own NAME. After just a few months of normal use, the Tom Ford logo started fading until it completely disappeared.

For the price I paid, this is not just unacceptable—it’s laughable. This isn’t a $20 knockoff from a street vendor, it’s supposed to be luxury. And yet it aged worse than a no-name brand wallet I had in college.

Either the quality control has completely collapsed, or the brand is banking solely on its name while cutting corners. I feel ripped off. Honestly, I expected craftsmanship. What I got was a...