Fendi Miami Design District — Local services in Miami

FENDI is known to be a high quality italian brand, but my experience was very far from that. I purchased this belt and 10 days later, it ripped (caused by the system it uses). As shown on the pictures. Right away I contacted the store, but because at the store nobody ever answers the phone- the call was routed to Fendi’s call center, where a rep tries to assist. In my case, I was out of the states, and because I was within the return period, I was willing to ship the belt to the store for a refund or exchange to a different belt. I was told by customer service that I had to talk to someone at the store, that they could not assist me. The rep himself called the store several times and got no response, so he left notes in the system and messages for the store to contact me (nobody ever called me). I went through this dance twice with customer service, and I was never called back. Additionally, I sent 2 emails to the sales rep who sold me the belt, and never a single response back.

When I finally got back to Miami, I went in person to the store. This store when you walk in, everyone looks at you like you have 3 heads and nobody says or offer to assist- you’d have to guess or pick one (so uncomfortable) well, the gentleman who said, yes I may assist you, soon after I explained my story, saw a client of his at the entrance of the store, and he lost all his senses. His eyes looked like he had just gotten a client who was going to spend lots of money, and my issue was obviously not important to him at all. He very quickly and abruptly, and not even apologizing said to me, there- my manager will assist you. The manager helped me in 2 seconds- he dismissed everything I had explained and simply said they couldn’t do anything because I was out of the return/exchange period and asked if I wanted to know of which local repair store could assist me with repairing a belt for which I paid over $600 and which broke 10 days after the purchase. Fendi’s return policy is beyond ridiculous- Macy’s has a better return policy. And their customer service is nonexistent. Their staff is there to SELL and not to assist anyone. This experience totally changed the way I feel about FENDI- not customer service friendly whatsoever. Think about it twice, before wasting your money at this store. They lost me...

My husband an I went in an spent over 3,000 dollars. We was giving the most horrible customer service experience.first off the manager kept trying to pressure me to buy an 880 dollor shirt instead of getting me the 440 dollar shirt I asked for off the hanger. He was so matter of fact about that situation! Also, when it came time to check out Instead of wrapping an boxing our items, they were all threw inside of one bag balled up. Every item that we took interest in we was told was not available. The manager of the store was the rudest. He told us he had limited supplies on boxes so we couldn’t get the proper treatment we should have gotten. Also this is not our first time shopping at fendi , nor any high end store. I was an still is so upset of the way we was treated. I expressed to him that the customer should always get good customer service, especially when they’re spending good big money. I also let him know that I will be reaching out to someone until we receive an apology an boxes...

Terrible service! Went to this cafe for an afternoon cup of coffee with two of my friends. We waited in line for 30-minutes to place an order, 15- minutes for mediocre cappuccinos, and then another 50-minutes for two cold almond & chocolate croissants and avocado toast. Funny enough- I asked the server if my croissants were toasted and he confirmed that my cold croissants were just toasted. Miami is blazing hot- there’s no way that my food can get cold within a matter of him transferring it from the oven to my table. Nonetheless, the server took back my croissants and brought back the same cold items. At that point, I just gave up and enjoyed...