ZARA — Local services in Miami

I bought a pair of shorts to take on a trip overseas at the last minute. I needed a specific size and I saw them at that size. upon checking out I asked the sales person to confirm the size since there's no where to try anything on mith the current virus situation. He confirmed it and I took it home, took all the labels off and packed it. At my destination I found it they were European size, not American size and totally unfit. returning to the Brickell Store I was told that since I didn't have the receipt I could only get other shorts even though I brought the printout from my credit card statement which identified the store, date etc. The agent scanned a label in the shorts and confirmed they were from there. Manager George came and basically repeated the story, and then said he could make an exception and let me exchange them for something at same price value or higher. I asked for a store credit instead since I don't need anything right now. George said only he could authorize it since other managers might not. I had to do it now or when he was working. I asked for his schedule which he couldn't give me. He took a picture of my cc statement finally and said he'd let the other managers know and I should come with the shorts, and the cc statement, and the other managers might make the exception again. Bottom line I said I really didn't see the difference with what he was doing and offering a store credit. No real good answer for that. Moral of the story, CAREFULLY look at sizing because EU sizing is first, and engrave your receipt on your arm so George can see it because God forgive making exceptions to policy for something relatively minor, in my opinion. In these times of stress when we try to support local business this kind of attitude certainly lost mine. This store is off limits for me now, and I will move Zara down the list of places I'd...

I had an unpleasant experience at the Zara store last Friday, May 28, between 8 and 9 pm. If I had to describe this experience in one word, it would be DISAPPOINTMENT. Without a doubt, my expectations were ruined after this visit.

From the beginning, the employees in the fitting room area showed bad attitudes, poor interest in helping, and were specifically unpleasant to me. They were not very friendly to the other customers either. I can understand that work can be exhausting, but these people, with their attitudes, good or bad, also determine the experience in the store.

On another note, I must mention the "FITTI G ROO S" sign, and it is intentional to write it that way because the letters were falling off, which already gave a bad impression.

The worst part was the endless wait to receive a service they were clearly not prepared or properly organized to offer. Specifically, I am referring to the service of taking clothes to the fitting room. After waiting almost an hour without my request being attended to or being informed about the lack of the item I was waiting for, I decided to leave.

Before leaving, I approached the manager, whom I had identified after such a long wait. I think her name was Karla. I explained what had happened, and she tried to solve the problem. In just 5 minutes, she verified that the dress I was expecting was no longer in stock. The solution she gave me was to buy it online, which I did.

I suggest that Zara improve the training of its staff and better manage their services, especially during peak hours. They evidently need 10 Karlas on the floor to provide the service quality they...

Good afternoon fellow shoppers and Brickell ZARA,

I was excited to see that ZARA was having its annual summer sale as it is a great time to find beautiful pieces and at a discount. Unfortunately, my shopping experience at Zara was disappointing. My mother and I had spent quite some time picking out clothes that we liked. However, we were told that we could not try on the clothes because the fitting rooms were "closed". The worker also said that we would simply have to buy the pieces we wanted to try on and return them if we did not like them and/or if they did not fit.

This is frustrating for two reasons, 1) because we did not visibly see any sign of construction or fixing made at the fitting room, or any other reason for the fitting rooms to be closed and 2) as customers who went physically to the store, we must not be expected to buy the clothes without trying them on first. To be expected to do that is a disservice. And as a result, we did not buy anything.

I do sincerely hope there is a valid reason, unfortunately one that we did not see, for the fitting rooms to be closed. And if there is any problem for which the fitting room would need to be closed, then it should be resolved before or after hours of store operation so that customers may get access to the fitting rooms (as one of the essential purposes of shopping for clothes at a physical store is to try the clothes on).

Once again, I do hope this problem is resolved, but for now, we will not be...