Apple Brickell City Centre — Local services in Miami

My charging base decided to stop working just a day or two before school. I called support and was told to simply come to the store since it was a simple fix and I would simply get a new charger base. However it wasn’t so simple. I arrive at 12PM and there’s a 3 Hour wait to be attended by a specialist. I explain my situation, that I already knew what was wrong. I was told I still had to wait the 3 Hour wait, this isn’t what angered me. I waited the three hours. Never received a text message notifying me that it was my turn. I decided to leave at around 4, do some last minute errands and I came back. The first tech rep at the store that attended us didn’t seem like she wanted to help, I had to ask for the manager to intervene in order to get someone attend to me. They apparently reopened the queue for me and she first tells me a 45 minute wait. I agree that I’ll stay, i then notice on her iPad that it says that my estimated time of being attended to is 7PM. While I’m sitting, Kayla, the other Tech Specialist asks me how my day is and I tell her that I’ve been here all day, so not so great. She tried to help me out by getting a “Genius” on the floor. I get bumped up to tended to, only to be told that there’s no charging bases.

I was then told that if it is urgent, I can purchase a base and then return it when the other one comes in (btw, I paid $300 for Apple Care Plus) Which I found so weird that they couldn’t just let me take the ones they have for retail. Once again I asked for the manager. The guy that attended me was nice, but he didn’t know much about what was going on or just about retail either. The manager then agrees to allow me to take one of the retail ones.

It only took 5 hours to be assisted for 20 minutes. If you don’t have an appointment don’t even bother coming, even if it’s a last minute break. It’s not worth the headache or the stress.

Out of all the employees, Kayla was the most helpful. She wanted to help and so she delivered. Everyone else was too caught up talking amongst each other or helping customers. The ones that do end up attending people, like the girl I initially spoke with on my second arrival are short tempered and don’t...

My name is Ernsto Guillaume Jr and this store is absolutely unprofessional. The store manager Joshua Logo is very disrespectful and dismissive to his customers. Every apple support team member is unprofessional they do not work together as a team and are clueless when you ask them questions they are supposed to know. If I could give negative stars I would. They lie about repair times which inconvenience the customer they tell you one thing ghost you then days later tell you something different. There team made me miss my flight due to them lying about when my phone could be fixed. I made it clear I’m just visiting Miami and due to their unprofessionalism I was stranded with no where to go. They told me they would compensate me for my troubles but Joshua Logo came into the picture and was not understanding of my situation they were very dismissive and disrespectful to my situation. They took my iPhone 15 pro max didn’t give me a replacement or other options had me leave the store without a device. It has been 2 weeks now they still have my phone they don’t even know where my Phone is they refuse to accommodate me for my situation and I have lost my job due to me not being able to work without my phone. They don’t answer there phones their apple support team do not support their customers at all. Don’t ever bring your device here to repair it they will take your device keep it for an extended period of time without giving you updates and then try to upcharge you to replace the broken device even with apple care. I now have to pay 750$ for a device that has apple care and they told me they can fix this store is horrible and I hope Joshua Logo gets fired cause he’s not fit for customer service and he’s definitely not fit to be anybody’s store manager. I will call apple everyday until I get corporate on the phone because him and associates don’t need to have a place at...

I bought an iphone15 pro max since I knew this model had issues I paid two years in advance of apple care +. Since this store is close to my job and I don’t have time. The first time that I went because the screen crack even though that I had the original screen protector and a very Good cover. I waited 5 hours on a Friday until finally I was told to come back the next day. I even paid for the original screen protector. Now is the battery you can see the inside of the phone is so bad that the technician right away said that it need it to be exchange . After waiting again hours I was told that they were not going to exchange the phone that they were going to repair it. I told them that it was a safety issue that I did not feel safe with a phone like that so I spoke with the head of technicians Eddie who were extremely rude and refuse to exchange it . I said that what happened if it was real air and the it exploded in my hands because he refused to exchange it he said that he did not care that apple have a great legal team. When I told him that I was going to write a formal complain he refused to give me his last name.

Now because my safety comes first I paid 99 dollars to have an exchange express . Now when I received it I’m going to have to pay again 40 dollars for the screen protector. I do t think is fair that I should paid 99 and 40 . I did it because I don’t want no lawsuit or money in exchange for my hands. However if someone from apple legal team is reading this be aware what you are doing . To make matters worse this guy Eddie told me that the iphone15 was crap that there are doing repairs all day long for problems. I guess that’s why he refused to exchange it. I remember going to an Apple Store in Chicago where they exchange it right away because safety...