Reedman Toll Auto Group — Local services in Middletown Township

It never used to be this bad at Reedman Toll Auto World. I've been a customer for years, but never again.

I brought my car in for a check engine light in early July. I was told it needed a new purge valve and that they'd need to order the part and would call me when it came in. But after 6 days went by and I hadn't heard from them, I called them to ask about the part. "Oh, it's here." they said. I made an appointment, went back, and got the part replaced.

A few weeks later the light came on again. I called, made an appointment, and took the car back. I was told that the tech had misread the codes last time and thought that there were duplicates, when in fact there were two parts needing replacing. They now wanted to replace the "rear purge valve". I paid up front for the part and made an appointment to come back.

I came back the following week, and there was some confusion about where the part was. They finally assured me that they had it and I went into the waiting room. 90 minutes later, the service rep came out to tell me that they couldn't make the repair because the original tech would have to do it because it was his mistake last time and they weren't going to pay him for the work. So...I get to be inconvenienced because the tech made a mistake and then Reedman Toll made a mistake by scheduling the repair on the tech's day off? I asked to speak to the manager. He had just walked out the door on a phone call, so the assistant manager spoke to me. She was apologetic, but offered nothing to make the situation right.

I called Reedman and left a message for their Owner Loyalty Manager, who called me back and was nice, but again, did nothing to make the situation right. She told me she'd call me back as soon as she spoke to the manager of the service center. That was August 15th. I'm still waiting.

I brought my car back the following week. I waited another 90 minutes before being told it would be a several hour repair because they'd need to take the back seat of the car out, and maybe I should come back later to pick the car up. At that point, I decided I'd like a refund for the part that they hadn't installed and would take my business elsewhere. I had paid via credit card, but they wouldn't refund my card: they would only give me a check, which they would mail to me. I asked for a receipt for this, but was only given a copy of my most recent invoice with the word "Refund Check" written on it next to the manager's initials (hardly a receipt). I went home and opened a dispute with the credit card company.

(Also worth noting: when asking for a refund, the service manager changed their story on the repair, telling me that the 2nd part had NOT been bad on my first visit, contradicting what they'd told me earlier. But if it wasn't the tech's mistake, why weren't they going to pay him for the repair?)

The following Saturday I received a refund check. I deposited it, and once I'd gotten notification that it had cleared, I called the credit card company to close the dispute -- Reedman would get the money they'd just refunded me and all would be even...except that 3 days later, Reedman cancelled the check and my deposit was reversed. I called the credit card company back to reopen my dispute. I still have yet to receive a refund for the part that they still have which was never installed on my car.

In addition, when I took the car to a mechanic I've known for years who I used to take my other cars to before buying a new car at Reedman, he told me that the part they HAD replaced was not the right part (not for my make and model of car)! And the part that did need replacing didn't require removing the back seat.

If Reedman does not refund my money for the part they never installed and still have in their possession, I will take them to court, but I won't just ask for the refund amount: I will ask them to recoup all the time I had to take off work for this repair which was never completed. They've lost a customer in me, and customers in all my friends and coworkers who got to...

STAY AWAY! STAY FAR AWAY! Please read my story.

I recently bought a used Jeep from Reedman Toll. I left feeling very happy. But now it may be one of the worst decisions I've made in my entire life.

I won't take anything away from the car buying experience. It took forever but I really felt good leaving. But there were red flags. There is a scoreboard as soon as you walk in listing how many cars each salesman sold this month. You are a conquest, not a person making a huge life decision. I was also berated by the finance manager over not paying more for the extended warranty. I assumed both things were normal in the car buying business. Actually, it told a much clearer picture about this Evil Empire.

In one month, I brought my Jeep back into Reedman twice for terrible leaks. TWICE IN THE FIRST MONTH. The mats still have a serious musty smell I can't get out. It took nearly one month to receive my pay off check for the remaining balance on my lease. Every time I called, I was told that it was "coming soon." In the meantime, I paid an extra month for my lease; 2 car payments that month instead of one. I also paid the added insurance because I had to drive my lease back to the original dealership. That cost me over $500 that was completely unexpected.

When I finally received my check, it was for the wrong amount. So I spent another 2 trips waiting/talking to the manager to resolve the issue. Both times, he blamed the dealership that "gave" them that information. I spent two more weeks battling with people at Reedman. My payoff amount turned out to be $2,919. I received a check from Reedman for $2,300. While working the deal for my car, they GUARANTEED that that was my remaining balance. I explained prior that I don't know my total amount because I didn't come in expecting to buy a car. They took advantage of that. They told me that my signature on that page was simply a formality. WRONG.

I called, and talked, and pleaded. In person and on the phone, I was blamed and told that I was responsible. They can't help me. So at this point, I'm out an additional $750-$1,000 one month after my deal.

Fed up, I asked to talk to the general manager to plead my case. Five minutes later, I received a call from the overall manager of the used car lot making all kinds of accusations and blaming me for putting myself in this situation. He yelled at me. He cursed at me. And at one point, he screamed repeatedly when I said I was going to inform friends of my experience "ARE YOU THREATENING ME! ARE YOU F'ING THREATENING ME!" Eventually, he offered me $150, the amount I paid extra to have my car insured. I accepted. After this amount of time, I was tired and fed up. It was a gesture.

I never once received one sorry for the behavior I experienced nor the mixup with the the payoff amount. That money may mean nothing to them but it's a hell of a lot to a newly wed couple just starting out and trying to build a life together.

I still asked repeatedly to speak with the general manager and in so many words, was told that I could only reach him through email. I still haven't received the $150. When I called today, there was another error and no one ever processed the check. I may get it in a week.

This is the type of customer service and business I experienced. This is it. Major losses, constant stress, and not much humanity. John was a good salesman and person, but the people above him... wow. After getting screamed at by the manager, I was nervous to walk in and pick up my car the next day after being in the shop again.

Oh, by the way, the finance company they set me up with has an impossible to reach customer service center and has been down for over a week. I can't pay for my car. Please, Consider accountability and humanity when choosing businesses. I will never make this mistake again. By the way, I may not have gotten apologies for the loss of money, but I was told many times how helpful they've been to me and how much I should appreciate...

I took my 2019 1500 Ram Laramie to Reedman Toll Jeep / Dodge / Ram of Langhorne for service related to a very hard shift when the transmission advances from 2nd to 3rd gear. They were in possession of my vehicle with no work performed from 11/18/22 – 01/06/23. During my numerous inquiries about my vehicle, I heard excuses and lies from an indignant manager. The facts of my scenario are as follows: On 11/1/22 I reported a check engine light and advised of an extremely hard shift from 2nd to 3rd gear when the vehicle is cold. I instructed them to test drive after allowing the vehicle to sit overnight. It was returned to me on 11/4 and they cited a fluid leak as the problem. On 11/5/22 I drove the vehicle in the morning and experienced the same hard shift which prompted the initial service visit. It was evident the mechanic did not perform a test drive before or after completing the maintenance they alleged to have completed. On 11/18/22 I took the vehicle back in and again explained to David that the vehicle has a very hard shift, usually in the 25 – 30 mph range. On 11/25/22 I called and spoke to David and inquired on the status of the repair. David advised they were waiting for MOPAR, the vehicle protection company, to authorize the repair and he would get back to me once the authorization occurs. On 12/14/22 I called MOPAR Vehicle Protection to see why they have not authorized the repair to my vehicle. MOPAR stated they sent multiple requests to Reedman asking for photographs of the vehicle and required service area. They further stated that after their requests were not honored, they closed the claim on 11/19/22. On 12/14/22 I called Reedman and asked for a manager and was transferred to John. I explained the entire scenario to John and asked why Reedman did not submit the required documents to MOPAR. John promised to research the matter and get back to me the next day. On 12/19/22 I left a message for John’s manager Jill Gamble. To date, Jill has not called me. On 12/21/22 I drove to Reedman and requested to speak to John. During my discussion with John, he could not explain to me why no one responded to MOPAR’s requests and allowed the initial claim to be closed. Further, he could not explain why he did not call me back on 12/15/22 as he promised he would. John expressed his frustration with MOPAR by stating they are making him “jump through hoops” for a relatively inexpensive repair. John assured me the claim has been resubmitted with all the required documents. I left John’s office and sat in the Reedman parking lot and called MOPAR and I was told they did not receive a new claim and there was no record of Reedman contacting them since the initial claim was submitted. I went back into John’s office to ask him why the claim was not submitted to MOPAR. He then changed his story and said the claim was submitted to his warranty administrator that morning. On 01/03/23 I called MOPAR to see Reedman resubmitted the claim and was informed the claim was not resubmitted and they have been waiting for photos since 11/19/22. I called Reedman and left another message for Jill. I received a return call from Mark McTamney. During the discussion, Mark blamed the entire matter on the time it takes to order the part, the holidays, and short staffing. He failed to acknowledge the shortcomings of his employees. On 1/5/23 I received a call from Mark and he informed me the part was received and the vehicle will be ready for pickup on 1/6. I picked up my vehicle the following day. Reedman held my vehicle captive for almost a month and a half and while doing so they displayed the most atrocious customer service known to man. I am grateful that Mark stepped in and expedited the process given that John did not want to “jump through hoops.” After all this, SADLY, THE PROBLEM STILL PERSISTS!!! Thanks for...