Goodwill — Local services in Middletown

Shop here often however after my last experience I will not be back to this location. I purchased something on Dec 26th and tried to return it with a receipt because the item was a speaker that didn’t work. Again I had the receipt and card I paid with when attempting the return and the guy refused to let me return it. There was also a youngish brunette girl who was very rude and told the cashier that was trying to do the return originally not to and went and found a younger a guy to come to the front. The original cashier did t understand why they wouldn’t return it. They said they wanted to check the camera and see if I actually made the purchase. I again with the receipt also provided the date and time I was there. A young guy with braids and beads in his hair said they couldn’t find me on camera and refused to return it. It was a $25 return that I had a receipt and original card for. After that I emailed the district manager and actually got the items exchanged at the shelbyville location. The shelbyville location...

Update! Attention GOODWILL! You need to explain these new prices!! Make it make sense! Because right now it doesn’t make sense to shop here anymore. Seems like Goodwills only priority is making the most money possible for free items. Make it make sense! I guess this over charging is going to keep up and not change, so I’m done with Goodwill. There are other THRIFT stores Id rather give my money to with better missions. Goodwills mission is GREED!!!

If I could leave zero stars I would. Terrible. The store just had a bunch of junk. I can’t tell you how many shirts I found with stains and holes in them. They even had a north face jacket with a stain and a cigarette burn in it special priced for $39.99 😂 they have lost their minds. The prices here are ridiculous. I saw this little bitty pot priced for $7.99 🤣🤣🤣 they got to be crazy. So sad instead of pricing thing’s reasonable to sale they try and take people’s money. SMH 🤦‍♀️ it’s no thrift store now… no more finding deals. Come on...

THE WORST EXPERIENCE. Their management team needs some serious rehabilitation!! How terrible of management (Jennifer) to let staff speak to customers in such a terrible manner. I’ve never experienced an altercation like this in my life. I asked the store guys for help (which two were willing) until some old guy barley walking around comes screaming we aren’t permitted to help load things in your car, as they were literally loading the car infront of me. And then proceeded to yell at me as the other guys were helping me. Or trying to anyway but then big Bertha came out yelling at all three of us. Talk about lazy and terrible customer service. Called the district manager and never got a call back. I guess that’s where Jennifer the manager gets it! Jennifer do better!! I hope that guy gets fired because talking to people like that is insane. I...