PetSmart — Local services in Middletown

I always try to give Grace to stores that just open, in this case, I can not!

This review is directed towards there grooming department. I can’t tell you how disappointed I am by these people. We have a 5 month old puppy, first time getting groomed. Dropped him off at 1:30 gave all my info, complete strict instructions regarding the appointment. Told me of course we understand, we have all your information and needs. My puppy sat in that crate for 3 hours til they finally called and asked what he was having done. When calling to make the appointment they tell us that the groomer has 20 some year experience doing this. Well if that is the case she would been way more professional and not have a puppy wait in a crate that long. My puppy never even got groomed. I understand the store just opened but come on, that’s ridiculous! Obviously we will not be...

I stopped by during the grand opening of the new PetSmart, and it definitely impressed me. The store feels larger than other locations, and everything was clean and nicely set up. They had a welcome table at the front with stickers and pamphlets, which was a nice touch. The associates were personable, knowledgeable, and genuinely friendly—like they were just as excited to be open as the customers were. Banfield is coming soon to this location (no set date yet), but I’m just glad this store is finally open. It’s always been my...

Friendly staff, clean store, wide selection and great customer service are many reasons to shop here! BUT, if you’re looking for an excellent puppy or dog trainer, look no further! Petsmart offers awesome classes with expert staff that truly love your furry baby! After our intro, we quickly signed up for 12 more weeks of training! We’re all doing great and can’t wait to see what’s...