Q2 Jewelry and Services — Local services in Mifflin Township

My first experience was about five years ago when my husband and I walked in just to see the store. Sergio and María were so friendly and welcoming. They spoke Spanish with me and I knew that I would return when I needed jewelry. I held on to their brochure. Three years ago, before I bought a piece of jewelry from another jewelry store, I took it to Sergio to see what he thought of the quality. He was quite honest and gave me the information I needed. He has added sizing beads to two rings, resized and repaired two other rings. Also he interchanged diamonds from a pendant to a ring, and from the ring to the pendant. I have loved everything he has done. In August of this year, I took Sergio all of my mother’s diamond jewelry, rings, bracelets and earrings. I wanted all of her stones to be put into one ring in her memory. He designed the most beautiful creation. The result was fabulous. I get compliments everywhere I wear it. The ring is very comfortable. Sergio is very professional in his approach, very creative in his design and trustworthy. He is a master jeweler. María offers great customer service which enhances your shopping experience I highly recommend this store for any of your jewelry needs, whether it be a purchase from the lovely selection or a custom design. When he says something will be ready by a certain time, he comes through, a rarity in the jewelry world. In all of my experience with jewelers, Sergio and María are...

My son Graduation is tomorrow took his chain that was given to him by his grandpa to QTJewerly to get fixed when asked where is the chain they cant find it Now we have a problem when u pick up the merchandise the owner tears of the ticket with the number and get the merchandise !!!! Well un this case i have the ticket never picked it up !!! With the attachment to it on the ticket it states NO Goods Delivered With out this Check meaning with out the ticket is so meaningful to my son he graduate tomorrow and he doesn’t have the chain to wear the owner tells me we cant find it or you came to pick it up !!!!! No i did not so after his graduation i will take the ticket attached with the information and he better find my son chain or he will be taken to small claims court!!!! Beware!!! Make sure you don't leave anything...

WARNING! Terrible customer service. The jeweler ruined a ring that I bought as a Christmas gift for my daughter that I simply wanted resized. He blamed me and said he assumed I knew the ring would discolor and get scratched when he resized it. He refused to see the illogic that I never would have chosen to proceed had I known the ring would be ruined. My requests for a refund were dismissed because he said he did nothing wrong; he did what I asked him to do - resize the ring - that it came out discolored and scratched was beside the point. He also claimed not to be able to tell the difference between solid gold and gold plated. A jeweler without this basic knowledge is not someone you want to work with. The motto here is the customer is always wrong. Take your...