Ashcroft & Oak Jewelers — Local services in Millcreek Township

I will never shop here again. When my husband ordered my engagement ring we said we will come back here for everything and even tell others to come here and get jewelry because it was great quality and friendly staff. Until it came time to oreder my wedding ring. My husband ordered the ring on april 2nd,2019. The store forgot to order the ring. Then when they finally did we never got it until August 11th, 2019. We got married june 8th,2019. By September 20th one of the diamonds fell out. Took it make October 2nd to get fixed. Never got it back again until December 10th. I told my husband to get a refund since they have no idea how to make jewelry. The manager at the erie,pa store is so rude that she told me it was my fault that the diamond fell out in the first place. That im not supposed to wear the ring. Ive known women who have dkne everything with there rings o and never lost a diamond. So we called corporate to get a refund since we never owned the ring for more than 60 days. They still have yet to call us ba k on if we are getting it or not. A lot of problems over a $500 ring. I suggest you go somewhere else...

If I could I would leave a 0 star review. At first it seemed like a really nice place and super good customer service I thought this is where I’ll get all my jewelry from now on with my wedding coming up. We gave them my fiancés engagement ring to resize and they told us 2-3 weeks after the third week I would call them to try and get a update on the ring since they couldn’t provide a tracking number of any sort for me. Then when we finally got the ring back my fiancé went to go pick it up and they started coming at her saying we where harassing them and annoying them about our ring when it was over the 2-3 weeks they said it would take. They also tried to them tell us they actually said it would take 6 weeks for the ring to come in and that we were the ones lying super unpleasant experience with them and not...

Let me start off by telling you all how amazing all the staff there are! i went in there with no idea of what i liked or would like and they did not hesitate to help me find the perfect rings... i was there my first time for 2 hours they were so sweet and kind they never made me feel rushed! Tanya is such a sweetheart i cannot thank her enough for helping me find my perfect wedding set! i will never shop anywhere else! When i tell you they are the best place i have ever went! im not kidding! everyone is so welcoming there and make sure you are a happy customer! They also have an amazing layaway option as well! if you have been hesitating to go there don't be..... take my word for it and run to the store and find that special...