GameStop — Local services in Millcreek Township

After spending over $700 on a PS5 w/ASTRO BOT package, an additional controller, games and an extended warranty at the end of March, we noticed the unit gets extremely hot. Despite purchasing an aftermarket fan base & an additional fan being pointed at it, it remains hot to touch. Naturally, we went back to the same associate who sold it to us, MADISON, to ask if this is normal. Oddly when she sold it, she seemed very knowledgeable but now she's completely lost, literally telling us to "Google it" ! She responded that she doesn't own/play one. Her assistant (who paused his own sale to chime in) saying that Game Stop does not pay them enough to buy the systems they sell. His customer even got involved, answering our questions better than paid staff could. After saying we could return it, (a clear loss to the Co.) we stopped at 2 other local game stores who explained that heat is common; both then went out of their way to address our issue, even showing us the best remedies, without ever suggesting we spend a dollar at their establishments. I would NEVER RECOMMEND OR PURCHASE ANYTHING FROM GAME STOP AS THEIR STAFF EXTREMELY LAZY AND INCOMPETENT! However, is gladly recommend their local...

Went in to buy a PSVR set. They had a sale that came with 2 preselected games, or they had a used kit for around $100 less. I asked about the used setup and they stated it was only the headset. On top of the used kit you would need the camera and 2 controllers. Both of those additional items would bring the USED set up to the same exact price as a brand new one. I talked to the guy and he said the games in the kit can not be taken out and exchanged for 2 other games (they offer 2 different kits with different game selections but only had 1 in stock). I asked about the trade in value and they said they could take $14 off the total for the 2 brand new unopened games. I walked out and went to target and bought the same kit...

This was my first time at this GameStop because I'm not from this area and was visiting my Fiancé's family. But it was a great experience. I ended up getting more than I was looking for, for a little bit more (Nintendo Switch Bundle). I got the Gold Bundle that consists of the Console, a carrying case of no more than $19.99, an 128 GB SD Card, a joystick of no more than $49.99 and 1 year of Nintendo's online service. The service was great despite the onslaught from it being Black Friday, starting on Thanksgiving. The associates were amazing. I would definitely go back for any gaming needs while I'm...