DICK'S Sporting Goods — Local services in Millcreek Township

After doing much research on the fishing kayak I wanted, I set out to find one. I turns out at the present time they are rare due to being a new model. Dick's Sporting goods in Erie was the only store in the area with one is stock. After spending almost $2000 on the kayak I got it home and started the simple assembly. When assembly was almost complete I noticed some vital parts were missing. The rudder assembly pins and seat slider retention parts were missing. I understand that things like this can happen so the next day I made an attempt to contact the person I bought the kayak from (Dan) to let him know of the issue so we could get the parts ordered. He wasn't working and I was told that he was the only one that could help me so I called him and left him a message to call me back when he was working again. 2 days, no call. I called and again left a message. the next day he returned my call and I let him know of the issue. he said he was going to call the kayak company and call me back in which he did fairly quickly. He said that I needed to send him pictures of the hull (serial) number and the assembled kayak and pictures of where the missing parts were and he would get the parts ordered. The next day I emailed him the pictures and information he requested. After the email I called him to confirm that he had received the email. He never called back so I assumed that the pictures came through. A week passed and I called Dan to get an update on the parts... He said he never got the email. I was furious but remained calm. I confirmed the email address with him and sent the pictures again, this time I added my secondary email to the recipient list to make sure it sent. I checked my email and sure enough it went through. I called to verify but got no answer so I left another message. This was 4 days ago and I still haven't heard back from him.

I ended up contacting Perception myself to see if they would help me directly and after less than 5 minutes on the phone the parts are in the mail. I guess I should have just went to them first!!!

I recommend that if you are in the Erie area and are looking for any kind of sporting goods, that you avoid Dick's and instead go 1 minute up the road to their sister company Field and Stream where they offer...

On Saturday morning June 1st I went to Dick's Sporting Goods in Erie PA. to purchase a GPS watch for golf as I had left behind in golf carts in the past my hand held GPS, and a range finder at different times. I wanted something that was basically attached to me. Went directly to the golf department and asked a young clerk to show me the GPS watches, he showed me a display, prices ranged from a low of $149.00 up to just under $500.00. I asked what the difference was between them due to variation in price, he said "I don't know", I asked could I try some on to see how they fit, he said "I can't take it off the display the buzzer will go off". I then said how do you charge it or do you replace the batteries, that's when an older clerk near by said you have to plug in into your computer. I said OH, it has a USB set up, he said I don't know about that but it has to be plugged into your computer, I said ya like my phone, he replied along as it gets plugged into your computer. Here I got sarcastic and said what if I don't have a computer his reply was everyone does. Then I said to the both of them let me get this straight, you don't know the difference between the various watches and brands, I can't try one on, you can't show me a box so I could look at the charging port or plug, I then did say what the hell good are you guys, thru my hands up in the air and walked out. my plan was to buy, not shop but buy a GPS watch and golf balls for my wife, I left with nothing didn't spend a dime. Ultimately went to small golf shop didn't buy a watch but bought another type GPS, my golf balls and also had 2 custom clubs made, spent over $700.00 at the next shop and Dick's lost the sale and actually got me to write my first ever review of a business, because I didn't get treated like a customer that actually wanted to spend dollars at Dick's. Truly amazing way to run a business. I own a business I have sales personnel, If I ever heard one of my people talking to a customer so ignorantly within 30 seconds they'd be on the...

I went there to get baseball pants for my 6 year old son, as tee-ball season is a few weeks away. We just received his uniform requirements from his coach the evening before. They were completely out of youth sizes. A sale's person watched me move from rack to rack for quite a while, then the same sale's person approached me and asked if there was something that I was looking for? I said, "Yes, I am looking for gray baseball pants in a youth small for my 6 year old son" His response was, "We don't have any, it's late in the baseball season." I had said, "Tee-ball hasn't started though." He said, "We don't go by tee-ball season, we go by high school baseball and as I said, it's late in the season" His demeanor started to become more angry and I responded by saying, "Okay, I understand that, but the size that I'm looking for is youth small, not a lot of high school players are wearing youth smalls." He just stared me at me and walked away.

Look, I understand that items are out of stock, or that youth sizes are harder to come by, that isn't my what I'm frustrated with. The people on the floor should be used to people asking questions. So my tip to this frustrated sale's person, please don't approach a customer if you're just going to be angry and unprofessional. Take a deep breath and realize that people are going to ask you questions, especially when your response is flawed.

Ordering my athletic gear off of Amazon...